Damous2022's profile

New Member

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3 Messages

Mon, Apr 11, 2022 3:37 AM

my HP laptop keeps disconnecting from my New Fiber WIFI

Hi , After installing my New Fiber service , i have notice a consistent issue with my HP Laptop keeps disconnecting for a second and connecting back... This is consistent problem and annoying as it impacts reliability ?

Any suggestions ??

ATTHelp

Community Support

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192K Messages

3 m ago

We'd be glad to offer you some suggestions on how to improve your laptop's Wi-Fi connection, Damous2022.

 

Let's start with some basic things to consider when you run into Wi-Fi disconnections:

  1. Make sure there are no other electronics near your gateway. This will prevent interference, which will keep your Wi-Fi connection strong.
  2. Plug your gateway directly into an electrical outlet, and not a power strip or surge protector. This will isolate any power trouble.
  3. Place the gateway in an open space and be sure to keep it off the ground. This will ensure that it stays cool and at peak performance.

We also suggest restarting your gateway to refresh and re-establish the network connection. Just unplug the power connection behind the gateway for ~15 seconds, then plug it back in and wait for the Broadband light to turn green.

 

If your laptop still loses it's Wi-Fi connection, run a speed test to determine if the problem is with your wireless environment, or your laptop's connection. Get more information about this in section 2 of our Wi-Fi 101 troubleshooting guide.

 

One more thing to keep in mind is that Wi-Fi speeds don't just depend on the Wi-Fi technology in your gateway, but also your device. Older devices use older Wi-Fi technology, which run at slower speeds, so it's possible that your laptop can't handle the faster speeds of Fiber Internet and drops the connection. You can learn more about this subject in our guide on Understanding Internet speeds.

 

If you need further assistance with your Wi-Fi connection, let us know!

 

Aminah, AT&T Community Specialist

ATTHelp

Community Support

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192K Messages

3 m ago

Hi, oemairpurifier!

 

Check out our response to Damous2022. If you still need assistance with your laptop's Wi-Fi connection after trying our troubleshooting suggestions, let us know.

 

Aminah, AT&T Community Specialist

New Member

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3 Messages

3 m ago

Very strange , Only one Laptop seems to suffer this WIFI disconnect After Fiber Installations.

Facts:

This Laptop is New and in great Shape.

This Laptop was working Excellent with no Wifi Disconnect for the Past 9 Months , until this Past week when we upgraded to Fiber.

I did all Basic 101 Troubleshooting and nothing helped. The disconnect happens random and connect back in its Own .

JefferMC

ACE - Expert

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28.7K Messages

3 m ago

@Damous2022 did you change gateways when you upgraded to fiber?  What gateway did you have before?  Have you left band steering enabled?  Do you know how to disable band steering so you can test with it off?

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