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drcrod's profile

New Member

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16 Messages

Thursday, June 1st, 2023 12:44 AM

MLB TV &Hulu not working on Wifi or wired. Works on hotspot

Issue started 2 months ago. I was watching opening day MLB games first week of April with no problem. Around 2nd week of April, I started receiving an error when I started MLB TV app on Roku TV. 

I called tech support a handful of times to only go thru the same troubleshooting steps multiple times. I kept being told it's not an ATT issues. 

I would use my mobile hotspot to connect TV and everything works. Any device I use my hotspot with works.

When I discovered this, I called tech support again. Once again they want to run the same tests. Reset router, remove app, reset tv...

Tech support has sent two techs, I also worked with a supervisor who has now ghosted me.

I'm trying to give ATT a chance to correct the issue but the team that needs to fix the trace routing issue seems to be untouchable or doesn't exist.

I now know of one other household having this same issue that is 40min away.

ATT Supervisor that ghosted me has all the information about my issue. His number is +1 281-468-8766

Official Solution

New Member

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16 Messages

1 year ago

Problem solved:

I've had a Ring bridge that connected some lights for several years. Daniel DM'd me and was able to see I had a mesh network setup which in my case was the Ring Bridge and light bulbs. I removed the Ring bridge from the network and my MLB TV worked. 

I ended up moving the Router farther away from the Ring Bridge. This solved this issue for me so far.

Community Support

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232.7K Messages

1 year ago

We want to help you get back to streaming, @drcrod!

 

If you haven't already, we recommend that you try performing a Factory Reset on your gateway. This is different from a regular system reboot, and doing this could potentially help to alleviate anything that may be preventing you from using the streaming apps you mentioned in your post. 

 

Here's what you'll do:

  • Locate the small red button & pinhole on the lower rear of the gateway
  • Depress for ~15 seconds

WARNINGThis will return all gateway settings to a default state. Any custom Wi-Fi passwords, Wi-Fi names, SSID, Static IP, and Port Forwarding rules will be lost. Settings can be restored, scroll to accepted solutions for steps to restore settings.

 

In addition to giving that a try, we've got a couple of questions that will help us determine the best troubleshooting steps to take moving forward:

  • What is the specific error you are receiving when you try to use those apps? 
  • Are you having trouble connecting to anything else, or is your Internet service working fine outside of those two streaming apps? 

We look forward to hearing back from you so that we can continue with troubleshooting as needed.

 

Lacey, AT&T Community Specialist 

 

New Member

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16 Messages

1 year ago

@ATTHelp , The problem is not with the router plus the factory reset has been done multiple time by technican. I also requested a new router be sent to me because ATT tech support insists its the router. The problem exists on all devices only when on ATT network. All devices and streaming apps work if I use  my cell phone as a primary hotspot.
My internet works well with some apps but I do have issue when accessing websites on my work computer and certain games on my computer. I will receive a 404 error on my computer when I access a website. Its random. Some websites work and some will not. I  WFH, so this is affecting my business.
The main error I get on streaming apps like MLB TV and HULU (all devices) are " not able to contact server" or "can not contact MLB server".
A tracert was done and proved that trace would stop at certain steps. I'm timing out.
This is a ATT NETWORK issue. Either my account was provisioned incorrectly or you have a bad switch somewhere.
I'm not the only person having this issue. I have one other household that started having this issue 2 weeks ago. A different account on ATT Network.

(edited)

Community Support

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232.7K Messages

1 year ago

Thanks for letting us know, @drcrod!

 

So that we can dig a little deeper into what's going on with your Internet, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to hearing from you!

 

Lacey, AT&T Community Specialist 

New Member

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16 Messages

1 year ago

@ATTHelp I've connected to the direct message today. Hopefully my issue can be escalated to the proper people.

New Member

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16 Messages

1 year ago

My DM was closed because I was on vacation for more than a week. @ATTHelp ,please DM me regarding above ongoing issue

Community Support

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232.7K Messages

1 year ago

We'll try to send you a new Direct Message, drcrod. You may have to create a new post.

 

Aminah, AT&T Community Specialist

New Member

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16 Messages

1 year ago

@ATTHelp Aminah, I'm not online all the time and all hours of the night. You need to give me time to respond before you close my DMs. I can answer after 5pm Central

New Member

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16 Messages

1 year ago

I do not know how to do a tracert like the tech did. When I do a standard treacert mlbtv.com it works but when I actually pull up mlbtv com and try to watch a streaming game, I'm not able to connect. It's not a blackout issue. The problem exists on just trying to watch a game from yesterday. Also Hulu does not work in the same manner.

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