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cmb1291's profile

New Member

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2 Messages

Wednesday, December 7th, 2022 8:21 PM

missing fiber cable coupler/connector

I received my self-install kit, but the existing fiber cable in the wall is missing the coupler piece to connect the wires together (that little green piece). Is this something AT&T can provide? Do i need to schedule a tech to come out? Or is this something I need to buy/fix on my own? 

tonydi

ACE - Guru

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9.5K Messages

2 months ago

Are you talking about the cable as shown below?  If so HERE is a link to cables that will work.

my thoughts

Employee

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19.9K Messages

2 months ago

The coupler comes with the wall plate, not the fiber cable... will need a tech appointment,  especially as the fiber end behind the wall plate may be damaged.

tonydi

ACE - Guru

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9.5K Messages

2 months ago

Ahh, ok, thanks @my thoughts.

@cmb1291 

So you're talking about the part with the red arrow?  Does the cable (yellow arrow) look ok?

New Member

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2 Messages

2 months ago

@tonydi yes exactly the part with the red arrow is missing! i called at&t and they’re sending out a tech, but i partly wonder if i could just grab that coupler /connector piece myself. 

tonydi

ACE - Guru

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9.5K Messages

2 months ago

There are SC/APC to SC/APC couplers on Amazon but I can't tell if they'd fit the place in the wall plate where the AT&T version goes.

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