New Member
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2 Messages
Missing cable burying_Risk of major damage
AT&T's Internet Service is amazing, but there is a lack of quality of service in other areas. The technician came at the beginning of January to install the Internet at home and found he was to connect an external wire to the street. He left the wire unburied "temporarily" but 2 months after, there is no way in this world t AT&T finishes the job and the wire is exposed outdoors, at risk of being cut or damaged by rodents. After 2 months finally, AT&T sent someone who literally took 5 minutes outside and said it "is not my job to bury wires". I thought it was a joke, he was serious. Hope some day these guys come and fix the problem, otherwise, we will need to cancel the service if it is down for some reasons out of my control (wire cuts).
Constructive
Former Employee
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32.9K Messages
9 months ago
Wires are buried by a 3rd party contractor based on the availability
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sdballes77
New Member
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2 Messages
9 months ago
I signed with AT&T, not with a contractor. However, I accepted the conditions when the gentlemen of AT&T that installed my fibre service told me someone else will come to bury the wire in about a month. I accepted too. It never came, then I called Customer Service of AT&T using my APP. An agent rushed to help, did apologize for the delay in burying the wire and scheduled service for today (the agent never explained to me that a third-party contractor will come, which I never asked because I'm not familiar with the internal affairs of AT&T). All details were provided to the At&T agent and they knew the reasons for my inquiry and scheduled the visit. It is basically a matter of who's the dominant player in the market and how much they don't care about the clients. Simple.
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my thoughts
Former Employee
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21.5K Messages
9 months ago
If you had a tech out after 2 months it was to create the buried wire request… takes pic, video of layout along with distance measurements and if any boring would be required.
This means ATT Buried Wire center did not have an order for you, the tech in January failed to place a request or the order system was down at that time and the tech failed to follow up with a creation request.
You called ATT, they saw no request submitted thus scheduled a Uverse tech for dispatch to create a request.
The center should notify you of the day a contractor has agreed to come out.
If have not heard anything within 2 weeks…
Check an issue already reported
Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. ET. Remember: This number is just for unburied ground cables.
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