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woodstock99's profile

10 Messages

Thursday, October 5th, 2023 2:59 AM

Lots of Questions & Concerns - (mandatory() Upgrading to Fiber

I am reluctantly upgrading to Fiber 300 from Internet 50 as I received a dreaded upgrade or your services will be disrupted email.  It's not that I don't want the better service - it's the journey to get there that I worry about with regard to install.  We have install scheduled for next week. There is no clear info available and I know much is luck of the draw of the tech we get. 

We have had fiber in our area for years so I know the infrastructure is here but I am concerned about what will need to be done outside and inside my house.  I have not seen anyone have their lawns dug up at leasts not from the front yard so am hoping that will not happen for us.  Does the tech go up in the attic to wire and drop the line to the location we want the gateway?

I want the new gateway in one of our spare bedrooms where our current router is located.  I want to insure the tech runs fiber to that location so we get the full benefit of the upgrade. 

We currently have a box on the outside of our home in the backyard where the current above ground line runs to the box from the pole.  We were not the owners when internet, etc was originally installed but have been here 10 years.     

We also have uverse tv - one wired and one wireless box w/access point.  When I scheduled fiber upgrade online nothing was asked about tv service.   Does our uverse service stay the same?  We use same equipment?  Will we potentially lose our recordings or scheduled recordings?   

Will we be offline the entire time he is at our house or will we have wifi until he is ready to setup the gateway and transfer servcie? 

I know from what I have rad that we can keep same SSID/password so hopefully most wifi devices (phone, tablets, nest and ring cameras, smart thermostat, smart smoke detectors and rachio sprinkler controller, etc) should auto-reconnect.

Do we still go to http://192.168.1.254/ to see our gateway after install?

Lastly does one tip the installer?

Thanks for any and all insight and suggestions to make sure we ask the right questions or to tell the tech what we want.

Accepted Solution

Official Solution

Community Support

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229.8K Messages

5 months ago

Hello @woodstock99!

Congratulation on upgrading to fiber internet!

Thank you for bringing this to our attention, let’s shed some light on your concern and get the help you need!


We would be glad to answer you step by step:

(1) Does the tech go up in the attic to wire and drop the line to the location we want the gateway?

(A) To be precise it entirely depends on the tech, so you can feel free to speak to the tech before time.

 

(2) I want the new gateway in one of our spare bedrooms where our current router is located.  I want to ensure the tech runs fiber to that location, so we get the full benefit of the upgrade.

(A) That shouldn't be a problem as you can set up the gateway according to where you want it.

 

(3) We currently have a box on the outside of our home in the backyard where the current above ground line runs to the box from the pole.  We were not the owners when internet, etc. was originally installed but have been here 10 years.

(A) No need to worry about this.

 

(4) Will we be offline the entire time he is at our house, or will we have Wi-Fi until he is ready to setup the gateway and transfer service?

(A) You will have your connection until he starts to set up the new connection.

 

(5) Do we still go to http://sm.att.com/acb88ffb to see our gateway after install?

(A) Yes.

 

(6) know from what I have read that we can keep same SSID/password so hopefully most Wi-Fi devices (phone, tablets, nest and ring cameras, smart thermostat, smart smoke detectors and ratio sprinkler controller, etc.) should auto-reconnect.

(A) You can keep the SSID/password but once you get it upgraded then you will have to connect to each device at least once again.

 

(7) Lastly, does one tip the installer.

(A) We would not be able to comment on this since it’s your personal choice, and it completely depends on you.

 

For further assistance, we are always here to help!

 

Thank you for contacting AT&T Community Forum.

Nate, AT&T Community Forum Specialist.

 

Accepted Solution

Former Employee

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22K Messages

5 months ago

If the fiber terminal is on a pole (aerial), should be similar install on the outside… fiber drop wire to house, install a fiber NID (outside box) then separate flexible fiber line from NID to gateway location. 

How that line will be installed is best to ask the tech doing the install… in our southeast Wisconsin market with most having basements or at least crawl space attic work is discouraged while in other states where house is just a slab the choice would be house wrap preferred over attic work. A general rule of thumb is reduce potential liability, both from tech getting injured (step thru ceiling, heat exhaustion, etc) and property damage claim. Tech staying upright in open area with good visibility.

The upgrade is just changing the platform and how delivered, all wiring after the gateway should not need to be touched if can co locate the gateway in same existing area. Yes 192.168.1.254 is still accessible however more emphasis is placed on downloading and using the Smart Home Manager app.

Tip is optional, not expected like lower paid position (waitress / bartender / delivery) but is appreciated.

Liquid refreshments such as cold water to help stay hydrated is always welcomed. 

Note, if your street is aerial from poles would explain why you have not seen any digging.

If know any neighbors that have ATT Fiber ask to inspect their installation.

zip code?

EDIT… expected time without service, 30 to 60 minutes but could be longer.

Generally tech will perform all outside work and verify good light level at the NID before performing a tech release which turns off old service and turns on the new service. Some may even run all inside wiring before performing tech release. However if desire is to have old copper wiring drop removed, most perform the release when NID work is done as ladders are already setup from install to remove the drop. The liability issue is not to leave the ladders unattended, potentially children could climb or ladder(s) can be taken in certain neighborhoods.

(edited)

10 Messages

5 months ago

Thank you so much.  We are in zip (Edited as per community guidelines).  Slab foundation one story house no basement.  Also do you happen to know about the U-verse tv question I asked.  Much appreciated.  

(edited)

Community Support

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229.8K Messages

5 months ago

Hello @woodstock99,

Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines http://sm.att.com/b9b8aa02 your personal details will be scrubbed. Have a great day!

Regards,
AT&T Moderator

ACE - Professor

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5.8K Messages

5 months ago

Uverse tv service will not change. Depending on how uverse connects to the gateway, the install could be affected. If using a 5268 gateway with the tv boxes connected via coax, the tech would have to reuse your existing gateway. If connected via Ethernet or wirelessly, newer gateway could be used. As a former Uverse customer, look into DTV stream. Much better service in my mind. Could be cheaper too. How many tv boxes in use and how are they connected to the gateway?

10 Messages

5 months ago

We currently have 2 uVerse receivers and gateway is in bedroom 4.  Gateway is 5268ac

UVerse receiver one is in our den and is a wired box.  

uVerse receiver two is in bedroom 2 (not where gateway us) and is wireless receiver but we have a wap in same room as gateway.  

right now I just want to do fiber upgrade and not mess with uVerse.  Can revisit DTV later.  Thanks.  

ACE - Professor

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5.8K Messages

5 months ago

How are the uverse boxes connected to the gateway? Coax cable or Ethernet cables. 

Community Support

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229.8K Messages

5 months ago

Hi @woodstock99, we understand that you need more infomration on fiber connection. We'd be happy to help!

 

Check address for AT&T Fiber availability here and enter your home address. After Completing the address eligibility steps, and then proceed with your online order.

 

If you feel you are getting an incorrect “Services unavailable at your address” response, please fill out a quick online form. AT&T will validate your address and get back to you with the results.

 

If you need any assistance, feel free write back to us.


Ben, AT&T Community Forum Specialist.

10 Messages

5 months ago

@browndk26 I am 99.9% sure via coax for the wired uverse receiver.  We did not install ethernet and I am doubtful prior owner had anything other than coax. 

10 Messages

5 months ago

Took a walk down our alley and saw a few boxes like these on poles so would that mean fiber is underground so how does it get to your house?

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