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pcmike's profile

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6 Messages

Monday, March 13th, 2023 3:42 AM

Is this how AT&T teaches technicians to install fiber now in days?

​Back story: I had fiber installed 4-5 years ago and it's never gone down, not once.. until Friday when Comcast cut my line trenching in our neighborhood to lay their own fiber.​

​The first picture is how my fiber was originally ran.. which was a single fiber straight into my living room through the exterior concrete wall, no slack NID outside. You can see the technician got some PVC pipe and had the fiber protected a little under the ground and basically until it entered the wall (the fiber is at the bottom of the picture). Inside my house this fiber plugged directly into the ONT. The second picture is the most recent fiber run that was done yesterday. I wasn't home when the technician did this as I was at work, so it was just my wife letting him do his thing. Apparently a slack NID is now required, however is this really the sort of installation that passes at AT&T? First, I have no idea why he put the box where he did.. second, that white fiber isn't outdoor rated as far as I know.. it's the same exact cable he used inside the house to go from the NID inside the house to the BGW320 he replaced my BGW210 with (he told my wife he did me a favor giving me this, which I guess that was cool), third, the fiber is pulled so tight and is sticking out from the wall, if anything so much as touches it.. it will be damaged, fourth, what the heck is with the 90 degree bends, fifth, why the heck is this fiber not protected at all.. when the gardener comes this week he's likely to completely ruin this installation. Surely this isn't considered an OK installation?!​

​I plan on calling AT&T first thing tomorrow and trying to get someone back out here to fix this nonsense. It's as if they want this damaged as soon as possible in order to get another service call!​

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Community Support

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232.8K Messages

1 year ago

We understand your frustration, and would be happy to help with the fiber install wiring @pcmike.

 

In order to further assist with this then we'll need to meet you in a DM. We'll need to authenticate your account, to see what options we have to get this resolved for you. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to hearing from you. 

 

Robert, AT&T Community Specialist

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