Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Get superfast AT&T Fiber internet
Kenny1235's profile

New Member

 • 

2 Messages

Tue, Jul 12, 2022 8:22 AM

Is Fiber Installation available in my area

Hi is it possible to have fiber internet at my home address? My address [EDITED per Community Guidelines]

Accepted Solution

Official Solution

my thoughts

Employee

 • 

19.5K Messages

3 m مضت

https://www.att.com/internet/availability/

If can order internet 300 or higher is FTTP 

Internet 25 to 100 is FTTN

F is for fiber, N is node (neighborhood) while P is premise (home)

New Member

 • 

2 Messages

3 m مضت

It says "AT&T is not available at this address." Is there anyway that I can still get Fiber internet? 

JefferMC

ACE - Expert

 • 

29.9K Messages

3 m مضت

If some other provider offers it.  You might want to try https://broadbandnow.com.

Constructive

Employee

 • 

29.4K Messages

3 m مضت

It says "AT&T is not available at this address." Is there anyway that I can still get Fiber internet? 

Not fromAT&T

JefferMC

ACE - Expert

 • 

29.9K Messages

3 m مضت

Actually...

If your pockets are deep, you might be able to order dedicated business fiber.  Keep in mind that the costs are in the order of $10/foot from the Central Office for installation and hundreds of dollars per month for sub-gigabit bandwidth.

EDIT: Fix typo on pricing for laying fiber

(edited)

Constructive

Employee

 • 

29.4K Messages

3 m مضت

thats 10 dollars per foot not 10 cents 

my thoughts

Employee

 • 

19.5K Messages

3 m مضت

Or consider moving to where ATT fiber is available…

Is this Jackson Tennessee 38301?

ATT provides hardwired service to about 82% of addresses in that zip code.

There are (2) other Fiber providers on that area with the most coverage by Jackson Energy Authority and small coverage area by Aeneas.

ATT has stated goal of providing fiber to 50% (30 million) of their hardwired footprint. If no hardwired service option current exists I would not expect fiber to be provided. 

ATTHelp

Community Support

 • 

200.3K Messages

3 m مضت

We understand that you have questions related to fiber internet not being availble for you at the current moment Kenny1235. We can help with some useful information.

 

There could be a number of reasons why fiber is not availble in your area such as, area being controlled by competitors or equipment not being updated to handle fiber. A lot of situations can play a factor.

  • What internet do you currently have? This will help us know what services could be available to you.
  • Also you can check out our article that can help explain when fiber could be available. This will help explain the reasons why fiber may not be available to you.

Please let us know if that helps.

 

Charles, AT&T Community Specialist

 

New Member

 • 

4 Messages

3 m مضت

Would love for Fiber to be available here downtown where I live. It is available in the outlying neighborhoods, but oddly enough not downtown proper.

New Member

 • 

4 Messages

3 m مضت

I would love to have fiber available at my address here in downtown of my city. It is odd to me it is available in the outlying neighborhoods, but not available here in downtown proper. My address is closer to the big 4 story center the next town over, than the other neighborhoods are. I am currently stuck with cable and it has been down for multiple hours 4 days out of the past week. There are many who would pay the lower price for the fiber and have faster speeds for less. 

ATTHelp

Community Support

 • 

200.3K Messages

3 m مضت

We're here to assist with your service availability concern, @Mjrmlfnkshn!

 

There are many reasons as to why fiber may not be available such as:

  1. Distance – AT&T Internet is a distance-dependent service. If you are too far away from the equipment, certain services may not be available. This means your neighbor may have service but your home cannot.  
  2. Equipment is not available – To get service, AT&T Internet equipment has to be in the area. In some instances, it isn't. As above, this could mean a neighbor may have it but service was not expanded to your home. We do not have information if or when it will be. If you have 1 Gig Fiber and want to upgrade to 5 Gig, please be patient with us we work to expand that footprint. 
  3. The area is not built for AT&T Internet/ Fiber – some areas are not internet ready. The Community team does not have information if or when it will be since installation is factor dependent as mentioned at the top of the page. Distance and equipment can also play a factor in instances like this.
  4. Another competitor services the area - This happens from time to time but it does not mean all services are not available to you. Check out other internet options below!
  5. For some internet services, what is offered during the point of sale is an estimate. Most of the time, what is offered will be installed. To determine if service is available, our techs will perform tests beforehand and let you know of any issues. 

With that being said, you said fill out our form online to request an Address Resarch to happen. This will have us look into your address further to determine if service may be avialable and if not, when if applicable.

 

Don't hesitate to reach back out if you ever need our assistance again. Thank you for choosing the AT&T Community Forums!

 

CalebP, AT&T Community Sprcialisst

 

 

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.