For the mom who gives us everything - Mother's Day gifts that connects us.
Get superfast AT&T Fiber internet
R

New Member

 • 

1 Message

Wednesday, March 25th, 2020 5:21 PM

Internet self install help

My new house has fiber already, I ordered At&T tv and 1g internet. I got the self install kit.

Internet not working, says offline in the smart home manager. I need tech help and no one answers the phone. HELP?!?!?

Community Support

 • 

231.4K Messages

4 years ago

Afternoon @Rnkate79,

 

Sorry for the delay. Our teams are extremely busy due to current events. 

 

We recommend using the FixIt tool to address this. Just text Text myATT to 556699 to download the app.

 

ChrisZ, AT&T Community Specialist 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.