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Jwillis18's profile

New Member

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1 Message

Thursday, January 5th, 2023 3:49 PM

Internet installation

AT&T cut corners by hiring a third party to install fiber optic in our neighborhood. No one inspected the work and it turns out they missed multiple houses. We signed up to upgrade our internet to fiber optic and now can not due to the incomplete work. We will now be without the service we signed up for until the work outside can be completed. We can’t even call to complain about this mishap because we only get a call center in India who doesn’t understand what we are talking about. We deserve better than what AT&T is providing for customer service. Very disappointed. 

Community Support

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232.1K Messages

1 year ago

Hello Jwillis18. We understand the frustration that comes with your delayed service upgrade. We are happy to help take a look at this with you.

 

So that we can take a closer look at this with you, we will need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly.

 

Information regarding when services are available is very limited. However, you may submit a request to be notified once services are available for you.

 

Tanatswa, AT&T Community Specialist 

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