internet installation issues
Why does my area only service AT&T or Comcast? I tried to get AT&T Fiber. The Technician showed up on Thursday, 5/27/21 so he spent 5 hours during the installation. The internet worked all day Thursday. He calls me back to inform me that he had to take care one issue that could cause the internet to be interrupted but he had to go to another appointment and I have virtual call to attend. The AT&T company text me to say that no one showed up the install and they have to reschedule so that was not true. I text back that my technician arrived and installed the equipment and the internet is working. So AT&T text back to say someone will arrive on the next day between 8am to 8pm so no one showed up. I text the technician who handled the install to let him know so he was shocked because it was a minor thing that would take 15 minutes and I was good in terms of service. That turned to be untrue. He did not complete the install so the internet was interrupted because of this. The Technician lied and communicated to AT&T that there was live wires . I was told this when I called Tech Support where I was on hold most of Friday evening. I believe that he lied because he could not complete the installation. He lied because it is pressure on them to do so many tickets. I am very disappointed with AT&T because if there were more providers then they would not operate in this manner. They are saying that it would be next Wednesday for another tech to come out. So I cancelled the service and filed a complaint with BBB. I will do one with my congressman and the FTC. This is poor service. I will seek damages because my yard was dug up to lay the cable and holes in the wall for no internet.