New Member
•
3 Messages
Internet connectivity fails, often
We have a Business Fiber 1000s plan/account. Internet connectivity fails often. We loose connectivity several times daily for a few minutes, and once a week the problems are so severe that only a full reboot of the AT&T router gets us connectivity again. Obviously unacceptable for a corporate account. What can AT&T do to provide quality service and address this?
ATTHelp
Community Support
•
215.3K Messages
2 months ago
Hi there, ThisCar. We understand that you are having a concern with your Business Fiber service connectivity failing. We can point you in the right direction to get the support that you need.
You have posted on the residential/consumer AT&T Forums. We do have a dedicated business team that is standing by to assist you with your concern. If you do not receive a response from this thread, please make a new post on the AT&T Business Forums.
Thank you for using the AT&T Community Forums.
Matthew, AT&T Community Specialist
0
0
ATTHelp
Community Support
•
215.3K Messages
2 months ago
Hi @ThisCar ,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Aayush
AT&T Business Social Media
0
0
IT Yoda
New Member
•
5 Messages
2 months ago
Have you checked the ground on the power outlet? If you aren’t using a surge protector, I’d recommend getting a decent one. A lot of “power strips” or outlet expanders aren’t actually surge protectors.
Could be static build up on the power line.
This could be a firmware issue on the modem as well, or a connected switch or WiFi router.
0
0
ThisCar
New Member
•
3 Messages
2 months ago
I agree. Worth trying to change the power strip for a full UPS system with actual surge protection. @IT Yoda - does the AT&T router serf-update (firmware)?
0
0