Installer replaced Coax outlet with Fiber

They don’t remove coax it’s somewhere in the wall if t there was existing coax. 

No, the installer can use or remove existing internal wiring per the Terms Of Service agreement when signing up for service.

The installer should not touch the coax entering the home as that belongs to the local cable company. But all inside wiring is the homeowners not the cable company.

I suspect the installer used the coax as a pull to avoid drilling additional hole(s), and wall fishes are additional billing while using existing wiring is not saving the customer money.

https://www.att.com/legal/terms.HSIAAttTermsofService.html

c. Access & Installation of Equipment.

You will provide AT&T and its subcontractors with reasonable access to your premises in order to install, maintain, and repair the Service and you authorize any other Adult resident or guest at your residence (each, an Authorized User for purposes of this Agreement) to grant access to your premises for these purposes. You understand and agree that AT&T may drill, cut, and otherwise alter improvements on the premises (including walls, flooring, and/or other surfaces) in order to install, maintain, or repair the Service. If you do not own your premises or your unit is part of a MTU, you warrant that you have obtained permission from any necessary party, including but not limited to the owner, landlord, or building manager, to allow AT&T and its subcontractors reasonable access to install, maintain, and repair the Service and to make any alterations AT&T deems appropriate for the work to be performed.

You acknowledge that AT&T may use existing wiring, including altering the wiring and removing accessories, located within your unit ("Inside Wiring" or "IW"). You warrant that you own or control the Inside Wiring, and give AT&T permission to use, alter, and remove equipment from, such wiring. Without limiting any other provisions of this TOS, you agree to indemnify AT&T from and against all claims by an owner, landlord, building manager, or other party in connection with installation, maintenance, repair, or provision of the Services.

When I took out the fiber outlet and looked behind the drywall, I couldn't find the coax cable that originally went to the coax outlet.

@my thoughts I asked my father if the installer asked if he should run new lines or use the existing coax line run to save costs but said he wasn't asked. So if he wanted to activate his Charter Spectrum TV service again, they would have to come in and install a new coax outlet in the living room next to his TV? The old coax cable I can't find it behind the drywall anymore.

It looks like we need to get someone out to your father's house to see what we can do about the coax outlet, MethodMans.

Please meet us in the Direct Messages, so we can get started. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.

Talk to you soon!

Aminah, AT&T Community Specialist

ATTHelp Aminah wants to send AT&T field tech to home to install coax.   🤦‍♂️