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MethodMans's profile

New Member

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3 Messages

Mon, Jun 27, 2022 9:11 PM

Installer replaced Coax outlet with Fiber

Hi all,

My father had AT&T Fiber installed at his home and complained about slow wifi speeds in his master bedroom's office. Currently, the fiber line and 320 modem are installed in the living room. He bought wifi extenders and a mesh system but it didn't really help. I decided I would bring over the Screenbeam Moca 2.5 network adapters I had and use his house's existing coaxial lines for a dedicated connection to the master bedroom's office (I got near gigabit speeds before using this method). But when I got to his house I noticed that the installer replaced the coax outlet in the living room with the fiber outlet (a green line from the 320 modem is connected to it). The old coax outlet is nowhere to be found and the near coax outlet is a floor up in one of the bedrooms. So now, he's in a predicament. If he wants to connect his Spectrum Charter Cable TV plan again, there is no coax outlet in the living room and I can't install the Moca 2.5 network adapters. Was the installer supposed to just leave the previous existing coax outlet instead of replacing it with the fiber outlet? Can AT&T fix this situation?

Thank you,

Constructive

Employee

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29.9K Messages

5 months ago

They don’t remove coax it’s somewhere in the wall if t there was existing coax. 

my thoughts

Employee

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19.7K Messages

5 months ago

No, the installer can use or remove existing internal wiring per the Terms Of Service agreement when signing up for service.

The installer should not touch the coax entering the home as that belongs to the local cable company. But all inside wiring is the homeowners not the cable company.

I suspect the installer used the coax as a pull to avoid drilling additional hole(s), and wall fishes are additional billing while using existing wiring is not saving the customer money.

https://www.att.com/legal/terms.HSIAAttTermsofService.html

c. Access & Installation of Equipment.

You will provide AT&T and its subcontractors with reasonable access to your premises in order to install, maintain, and repair the Service and you authorize any other Adult resident or guest at your residence (each, an Authorized User for purposes of this Agreement) to grant access to your premises for these purposes. You understand and agree that AT&T may drill, cut, and otherwise alter improvements on the premises (including walls, flooring, and/or other surfaces) in order to install, maintain, or repair the Service. If you do not own your premises or your unit is part of a MTU, you warrant that you have obtained permission from any necessary party, including but not limited to the owner, landlord, or building manager, to allow AT&T and its subcontractors reasonable access to install, maintain, and repair the Service and to make any alterations AT&T deems appropriate for the work to be performed.

You acknowledge that AT&T may use existing wiring, including altering the wiring and removing accessories, located within your unit ("Inside Wiring" or "IW"). You warrant that you own or control the Inside Wiring, and give AT&T permission to use, alter, and remove equipment from, such wiring. Without limiting any other provisions of this TOS, you agree to indemnify AT&T from and against all claims by an owner, landlord, building manager, or other party in connection with installation, maintenance, repair, or provision of the Services.

New Member

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3 Messages

5 months ago

When I took out the fiber outlet and looked behind the drywall, I couldn't find the coax cable that originally went to the coax outlet.

(edited)

New Member

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3 Messages

5 months ago

@my thoughts I asked my father if the installer asked if he should run new lines or use the existing coax line run to save costs but said he wasn't asked. So if he wanted to activate his Charter Spectrum TV service again, they would have to come in and install a new coax outlet in the living room next to his TV? The old coax cable I can't find it behind the drywall anymore.

ATTHelp

Community Support

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203.5K Messages

5 months ago

It looks like we need to get someone out to your father's house to see what we can do about the coax outlet, MethodMans.

 

Please meet us in the Direct Messages, so we can get started. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.

 

Talk to you soon!

 

Aminah, AT&T Community Specialist

tonydi

ACE - Guru

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8.4K Messages

5 months ago

ATTHelp Aminah wants to send AT&T field tech to home to install coax.   🤦‍♂️

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