We began our installation paying for fiber optics. The tech showed up and said we can’t have it even though we had already paid for it. Then an att salesman walked into our house with no permission trying to sell us stuff we didn’t want. Then we had to move and they said we could t transfer service. It has to be a full installation with another fee!!! We set up an installation date over a week prior. They said the day of that they are too busy and can’t do it for another week. My partner and I both use our internet for work at home so we held off on our move having to pay a prorated fee to make sure we still had service. Then they make a new date on their own without even talking to us on a . Day we can’t even be there! Then when we call the loyalty department basically said eh too bad. We don’t guarantee installation dates. Why in the world would anyone want to do business with this company! I will be canceling my service and doing everything I can to get my money back.