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New Member

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2 Messages

Wednesday, August 12th, 2020 8:32 PM

Installation Question for a Tall Apartment

I want to switch to fiber. I checked AT&T's website and my building is wired for Fiber 1 Gb/s, but I was worried about the installation process.

I live in a 3 story condo building with front and rear units on each floor. I live in a front unit on the 3rd floor. A resident in the building already has fiber, but he lives in the rear unit on the bottom floor so he's closest to where the fiber reaches the building from the alleyway. I can see he has an optical network terminal box (ONT) installed on the side of the building.

In order to wire up my living room, the technician would need to take over 100 feet of cable from the alleyway, clip it to the wall at regular intervals, and vertically take it up 3 stories too. The technician would be able to enter my unit of course.

Is this a reasonable request for a regular 2-3 hour installation? Does anyone else have experience with wiring a high story apartment?

Accepted Solution

Official Solution

Scholar

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4.1K Messages

4 years ago

It should not be a problem but a normal install window is 4-6 hours. Just don't cancel your current service until your Fiber 1000 install is complete.

 

The installer will figure out the optimum way to route your fiber drop cable to service your unit.

 

Dave

ACE - Professor

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5.9K Messages

4 years ago

If your building is wired for fiber, there may be inside wiring in place for the tech to use. Is there a networking box in a closet or utility room of your apartment? Ethernet connections already in the apartment?

New Member

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2 Messages

4 years ago

I meant to say my address is eligible for fiber, and as I mentioned another resident in my building has fiber with the gray ONT box mounted outside. The building has coax cables and a splitter for cable internet in the basement but that's it.

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