I had to bury my own fiber cable after sloppy install
I have had Gigapower in Atlanta since May. After repeated requests to have the fiber cable properly buried an ATT contractor came out in July and attempted the procedure only to cut the cable in half leaving me out of service for two days(he told me he had never buried fiber). A crew came back and installed a new fiber cable but again just dropped it on the ground. No one has ever come back to properly bury the cable. Part of it crosses a dirt road that I have been unable to use since the May install. Tired of waiting I got out a shovel and buried the part that crosses the road myself. The rest of the fiber cable still remains exposed in the grass where I have to navigate around it with the lawn mower.
Walking around the neighborhood I see other ATT fiber cables laying on the ground in the same manner. This is sloppy installation and needs to be addressed. I should not have to keep calling customer service about this.