I can SEE the fiber connection FROM MY PORCH
I bought my home a year and a half ago with one of the major deciding factors being that it showed up on AT&T's address search as able to receive fiber internet. The very same day I signed the final papers for the house I called AT&T to set up my service only to find out that all of a sudden my address was no longer "in the system" as able to get fiber. We have 5 children who are doing most of their schoolwork online, myself who has taken on graduate study, and my wife is in her bachelors program. This on top of just basic internet use.
Since then, I have had several assurances from CS that investigations would ensue and that I would receive calls back. I find it odd that AT&T has time to call and hassle me over my bill but can't call to update me on all these investigations. Additionally, there have been three service technicians dispatched to my home, two of which promised me, at different times, to have me hooked up within 7-10 days. I never heard from them again.
Here's the worst part: I CAN SEE THE HOOKUP POINT FROM MY FRONT PORCH. I am well within the distance to get fiber to my home and I don't understand why no one will help me get hooked up. I don't expect anything to come of this, but the stress and irritation of NOT having decent internet is getting to me.
OMG LOL as I was typing this my ancient copper connection died and I had to redo it all. If we had another option I'd have them here in a heartbeat, but I don't and AT&T is aware of this. They're it around here, sadly.