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Reba1993's profile

New Member

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4 Messages

Monday, January 9th, 2023 10:25 PM

How to move router/ this box into another room

Is there a way to move this box and router into a different room? Our heads are right next to the router and this box and I keep having terrible migraines and dizziness since moving into this place in August. I would like to move the router to a different location in the house if possible. What is the cost of this if any? Due to my concerns for the Health and well-being of my child and I. 

Accepted Solution

Community Support

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229.9K Messages

1 year ago

Hey there Reba1993. Thanks for reaching out to us about wanting to move your ONT, and we'd be happy to help you. 

 

In order to further help with this, we'll need to meet you in a Direct Message. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to hearing from you. 

 

Robert, AT&T Community Specialist

New Member

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4 Messages

3 months ago

Good Afternoon,

I was advised in Jan that it would be $99 to send someone out to move the ONT box, router and modem however my MIL just called and they advised it’s $249 and that permits need to be pulled and this and that? Why are we getting two different answers. Per Jan message some of the fees wouldn’t be collected due to the health concerns/ issues with sleeping with this next to my head. Now I’m 37.5 weeks pregnant and my baby is supposed to be sleeping in this room too. 

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