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Susanmknapp's profile

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1 Message

Wednesday, June 21st, 2023 10:14 PM

How to get cable buried

Our fiber internet was installed 5/10. At that time, an appointment was made for the were to be buried by May 30. That didn’t happen. Since then, we have had 2 more appointment windows, and still one has buried our cable. I have called the buried wire center number countless times, and still no action. Who else can I call to get this done, because clearly someone is not doing their job to set this up.

Community Support


231.5K Messages

10 months ago

We understand the urgency to get the exposed cable buried, Susanmknapp.


The Buried Wire Center is the department that will be able to schedule an appointment to have the cable buried. We recommend calling again for an update.


If you need help with anything else, we'll be here.


Thank you for visiting the AT&T Community Forums.


Aminah, AT&T Community Specialist

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