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New Member

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6 Messages

Saturday, September 26th, 2020 6:28 AM

How long does it take to activate the FTTP service on ATT's website?

ATT installed the aerial fiber terminals on poles outside my home in July. Do people know how long it might take to activate the FTTP service on ATT's website? I keep calling the ATT representatives, but no-one seems to have an idea. Are there any ways to get a clue whether work is progressing?

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Official Solution

Former Employee

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22.5K Messages

4 years ago

2 to 9 months

 

installing aerial terminals is one part of a many part process 

 

PFP installed?

How many addresses being provided for? Could be anywhere from under 100 to over 800 depending on the area and size of the PFP... more addresses that will be provided, the longer it will take

 

You could been near the beginning of the process, the middle or the end of the process.

 

Has the terminals been spliced?

Tested?

 

As a general rule expect door to door 3rd party sales, and mass mailings to occur within 2 weeks of going live for ordering. All addresses will be active for ordering on the same day, check neighbors addresses if your is not showing active, could been a mistake in creating the database.

 

New Member

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6 Messages

4 years ago

THanks @mythoughts. They've spliced the fiber and have a strand ready to go. I'm not sure how big the install it, but its probably on the order of 100-200 households.

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