How do we receive help when no one is qualified to help

I have been trying to download McAfee Internet Suite for over a week now and no one has been able to help. I've spoken with reps, tech support, loyalty department even McAfee tech support. I even had a rep tell me to go to a neighbor to use their phone (during this pandemic). I'm truly sadden with how customer service has fallen down during this time. I only wish and pray that I can move so I no longer will have to put up with their par service and join Xfinity. The rep from McAfee states that when I click on the "get it" button it should be redirecting me to their page to download, but it doesn't. I have mentioned this several times and no one listens. I also been trying to get the server setting to sync my Outlook with my AT&T mail; however the rep told me to contact Microsoft Office. Which I did before contacting my service provide which is what Microsoft informed me to do because they (AT&T) would know the service setting for IMAP and POP servers. It is so alarming that no one knows anything at AT&T and I will definitely be putting this on every social media outlet I can fine.