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sahresko's profile

1 Message

Thursday, March 28th, 2024 11:51 PM

How do I provide feedback to AT&T on the issues we had getting our fiber line fixed?

My husband was repairing a leak and in cutting tree roots, cut our line.  This was on a Tuesday and we called immediately. We received a link to provide pictures of the cut line and then were told a tech would be out within 7 business days and AT&T doesn't do appointments but they would call 30 minutes before arriving. After 4 days, we called to check on status and received the same information. After 7 calendar days, we called and then were told that the confirmation number we had wasn't valid and we must have called the wrong number.  He then gave us an appointment that day for restoring service. We called AT&T the first time and have the text messages and phone logs to show this. I have a customer service background and want to share this with AT&T to help prevent it from happening again.

Community Support

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232.1K Messages

2 months ago

Hey @sahresko, we see where you are coming from, thanks for bringing this to our notice, let's walk you through the right path.

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.  This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

 

Thank you for reaching out on AT&T Community & Forums!

Bruce, AT&T Community Specialist

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