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Hugo Bouchette's profile

New Member


1 Message

Sun, Feb 27, 2022 11:22 AM

How do I install a sim card?

Any sim card can’t install on my AT&T’s portable router

Accepted Solution

Official Solution

New Member


2 Messages

4 m ago

You should follow these step to install the sim.

  • If the device does not have a SIM, the signal strength icon will turn red.
  • Insert / Remove SIM Card and Battery: Use the latch to remove the back cover.
  • Remove the battery by gently pulling up from the bottom mark.
  • Slide the Nano SIM into the SIM slot with the metal contacts facing down.

Community Support


192K Messages

4 m ago

We'd love to help you with your portable router, @Hugo Bouchette!


You may be experiencing a hiccup in the installation process of your portable router. Which one of AT&T's portable routers are you using?


Our Device Help page will allow you to troubleshoot your device and get step-by-step instructions on how to properly install the SIM to your portable router.


We hope this helps! Please let us know. 


Thank you for reaching out to AT&T Community Forums.


Shardae, Community Forums Specialist

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