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KDC9501's profile

New Member

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2 Messages

Mon, May 9, 2022 4:28 PM

How do I file a claim for damages to my property incurred due to installation of fiber-optic lines?

An AT&T contractor installing fiber-optic lines damaged my pool drain lines, ruptured a gas line, and damaged a sprinkler line.  I spent three hours on the phone on with AT&T representatives on Thursday, May 5, 2022 with no results.  I was transferred from department to department.  I received assurances that I would not be left on hold for long but that was not the case.  

ATTHelp

Community Support

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204.1K Messages

7 months ago

Let's make sure you can get your damage claims filed, @KDC9501

 

Before you can get started, you'll need to have the following information available:

  • Location – The physical address or GPS coordinates for the location where damage occurred.
  • Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Once you have that info together, you can contact our claim center by calling 855-365-4976. Afterwards, an examiner should get in contact with you within 3-5 business days.

 

If you have any other questions, feel free to reach out! Thank you for contacting AT&T Community Forums! 

 

Raiden, AT&T Community Specialist 

New Member

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5 Messages

3 months ago

They destroyed my yard and broke a water main and just left I called and reported it , they came and took pictures and gave ma a claim # .I have been calling since July and have been given 15 phone numbers .Each department refers me to another . The Sedgwick phone number it sends me to the ATT&T automated system , since I don't have an account I can't get anyone but Direct TV. This is totally not acceptable My  claim # NLIJTG58  can not be handled by any of the departments I have been transfered to Can someone please HELP

New Member

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1 Message

2 months ago

Recently installed fiber optic in our neighborhood resulting in damaged yards, trash left behind, damage to streets, four different colors of spray paint on our streets.   I would NEVER use AT&T no matter what deals they offer due to the total disregard for our property!!!

 

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