Get superfast AT&T Fiber internet
heddyn77's profile

3 Messages

Wednesday, February 14th, 2024 8:51 PM

How Do I Escalate A Property Damage Claim with AT&T, Sedgwick, and Ivy Smith?

I filed a claim w/AT&T and Sedgwick in November of 2023, I was then sent an letter in the mail from AT&T stating that Ivy Smith was responsible, but Ivy Smith said that its an AT&T problem, not theirs, and now I can't get a hold of anyone at AT&T or Sedgwick.  I'm at the point of getting an attorney because this has taken too long and no one has called me back even though I have left multiple messages with Risk Management.

Former Employee


22.2K Messages

2 months ago

Ivy Smith was a contractor that caused the damage?

They should be bonded and insured against any damage they caused.

Construction & Maintenance

The Ivy crew manages and carries out utility construction services for sites of all types. We take all measures necessary to ensure swift progress and safe work practices, producing high caliber results. Moreover, our crew provides all necessary maintenance to keep finished infrastructure in pristine condition. We identify and resolve risks to system connectivity before they become problematic, and immediately repair damages in the event of emergencies. Our services have single-handedly elevated the portfolios of some of the region’s most dominant brands.

Fiber Splicing

Whether installing new wide-range systems or expanding network coverage, Ivy supplies elite fiber splicing and laying services. Fiber, copper, and coax cable types are fully covered by our specialists, who have trained in the industry’s latest techniques and come prepared with the most advanced equipment.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.