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New Member

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8 Messages

Tuesday, July 21st, 2020 8:49 PM

House turned into Duplex, NEED HELP!

Hello,

 

I just moved into my house, which 1/2 of a newly built duplex (units 101 and 102). This was previously only a house, so, as far as ATT is concerned, once my neighbor established service (using just the street address and not a unit number), I can’t set up service because there’s already an account at this address.

It’s not my neighbor’s fault because ATT does NOT have the unit numbers under the “Check Eligibility” feature, so he just ended up using our street address...

Now ATT refuses to send a technician to set up my side of the house with fiber...

I have my own mail box, water meter, electric, gas, etc.

 

Please advise!!

Scholar

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3.8K Messages

4 years ago

Also, how come ATT will gladly ship me equipment (and charge for me it), to an address they supposedly do not recognize in their system? I jut don’t understand

This part is easy AT&T TV does not require you to have AT&T as your ISP. You just need an Internet connection.

 

Now back to your address and the Standard Address DB. Five days is not very long but as long as your address is in the USPS DB, just order a standard POTS landline.

 

Since POTS is a regulated service AT&T will take your order and it should be provided over Fiber along with your requested AT&T Fiber service.

 

And this will also trigger AT&T to update the service DB to reflect that you have Fiber availability at your address.

 

Dave

New Member

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8 Messages

4 years ago

Dave,

 

Thank you for your thoughtful and helpful response.

I will point out that the ATT TV order was a bundle (internet+ATT TV), ordered at the same time...

But at any rate, thank you for your suggestion, I’ll give that a try!

Community Support

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231.4K Messages

4 years ago

Hey @ILIKESTEAKS,

 

To help get everything corrected. Ask your neighbor to also update their address as well. Only 1 AT&T Internet account can be linked to an address. Make sure the construction team who built the home submitted the homes as a duplex.

 

You or your landlord (if applicable) can submit another address validation. Make sure that the address is fully established with the post office and city database. Afterwards we should be able to have someone install Internet services at your location. 

 

Let us know if this helps.

 

 

Max, AT&T Community Specialist

 

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