Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Get superfast AT&T Fiber internet
DOliv's profile

New Member

 • 

1 Message

Mon, Jun 20, 2022 4:52 AM

Hole in my yard and subcontractor hasn’t returned

About 2 months ago an AT&T contractor requested access to our yard to upgrade the fiber lines. There is a 3 foot hole in my yard and they have not returned. A tree is now growing in that hole. Don’t know who to contact. 

Accepted Solution

Official Solution

spoom2

ACE - Master

 • 

16.5K Messages

3 m مضت

Contact the buried wire center Monday through Friday between 7:30 a.m. and 6:00 p.m. ET

ATTHelp

Community Support

 • 

200.4K Messages

3 m مضت

We're here to help get your yard finished, DOliv!

 

We suggest getting started by contacting out Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. ET. They can check to see if there is an active ticket for repairing it, or if it has hit any type of delays.

 

Let us know if you have any further questions! Thank you for being a part of our AT&T Community.

 

Donovan, AT&T Community Specialist

tonydi

ACE - Guru

 • 

7.5K Messages

3 m مضت

Hey ATTHelp Donovan.......no copying!!  🙄

New Member

 • 

2 Messages

3 m مضت

The times posted aren't correct. I've tried multiple times to call the buried wire center and keep getting a "these offices are closed" message.

(edited)

spoom2

ACE - Master

 • 

16.5K Messages

3 m مضت

We can only give you what we've been given. I don't know if yesterday was a holiday for AT&T or not

New Member

 • 

2 Messages

3 m مضت

Right, but it's still not open today.

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.