yhwhdesign's profile

New Member

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2 Messages

Fri, Feb 25, 2022 2:08 PM

Hole dug, sod still not replaced

I came home from work several weeks ago and AT&T Fiber was being put in the neighborhood.  They didnt call to find gas lines etc.  They ripped a gas line.  That has since been fixed, but there are 2 placed in my yard that have not been re sodded.

How do I get this fixed... My yard was beautiful in the summer, not a cheap upkeep and now.... its dirt in two places.  No one notified me prior to digging or anything.

Accepted Solution

Official Solution

ATTHelp

Community Support

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191.8K Messages

4分前

Let's get those holes filled up, @yhwhdesign!

 

To file a claim you will need the following:

  • Location – The physical address or GPS coordinates for the location where damage occurred.
  • Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Once you have the information together, call the Claim Center at 855-365-4976. Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.

 

If after filing you don't hear back, you can  call 855-365-4976 to check the status of your claim.

 

Thank you for choosing the AT&T Community Forums!

 

CalebP, AT&T Community Specialist 

New Member

 • 

2 Messages

4分前

Thank you, I will print this off and follow what you said.
I appreciate the help!

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