Had a Fiber Installation Appointment Today - No One Showed Up
ATT was supposed to come to my home in the morning to install fiber. Got a message around 11:30 that they were running late. Fast forward to 3:30 and still no sight of the technician, I decided to call ATT support. They told me the technicians were still fixing some other issues and will be at my place once they are done. I asked if they could ask the technicians to contact me directly to let me know their status. That’s what the customer support spent the next 30 minutes doing, during which they repeatedly assured me that they were working on it. After 30 minutes, they repeated to me the same thing they told me before, that that the technicians were running late and will get to me once they are finished. I then insisted on getting an answer from them on whether the installation could be done today, up to the point where they reluctantly transferred me to their supervisor who they said would be able to track down the technicans. And guess what the supervisor told me— the exact same thing I was told by the previous CS! Feeling defeated, I asked him if I should follow his advice to just keep waiting, he told me there’s nothing he could do; there’s no way they could get in touch with their own technicians in the field nor could they dispatch another technician team to perform the installation.
I hope they are finally able to track down their technicians. As for me, I wasted an entire day waiting for a miracle to happen.
ATT DIDN’T show up at the scheduled time to install the device.
ATT FAILED to keep me posted on their service schedule and no next steps provided.
ATT customer service is INCAPABLE of helping their customer. All they do is read from their training scripts.
As a telecom company, ATT CAN’T even communicate effectively internally.