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VICRENHAR53's profile

New Member

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3 Messages

Friday, March 10th, 2023 2:59 PM

Ground rod

Do installers run ground rods for residential internet?

Accepted Solution

Official Solution

Community Support

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221K Messages

7 months ago

Let's get you in contact with the right team, @VICRENHAR53!

 

To get in contact with our Risk Management team you will need to file a claim if there has been damage to your property as a result of this. If you need to file a new claim, have the following information available:

  • Location – The physical address or GPS coordinates for the location where damage occurred.
  • Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Once you have the information together, call 1-800-288-2020 and ask to file a new claim.

 

If an AT&T representative has given you a submitted claim number and you haven't heard anything in 2 business days, or you've already filed a claim and want to follow up, you can go to www.mysedgwick.com and register as a new user using your submitted claim number. You can frequent the site for claim updates and also contact your Sedgwick adjuster. 

 

If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!

 

CalebP, AT&T Community Specialist 

Mentor

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78 Messages

7 months ago

If the incoming fiber optic line has shielding or any metallic conductors, those must be bonded to the ground rod for the power company's electric service. Newer homes typically have a grounding bar by the electric meter for ISPs and Telco use. Older homes that do not have a ground rod might use the metallic water service line instead. This is why ISPs try to install their outdoor NIDs next to the power company's service meter. 

Under no circumstances should a separate ground rod be used unless it it correctly bonded to the main building ground. A separate (AKA Isolated) ground rod system greatly increases the danger of electrical shock, equipment damage from circulating current/voltages, and increases the risk of damage from lightning strikes. Contact a licensed electrician to do this according to code, don't depend on an ISP's installer to do it right or attempt doing it yourself.

Mike Holt's Forum - Grounding Fiber Optic Cable

New Member

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3 Messages

7 months ago

An ATT installer tapped a rod beside my house that is my neighbors sewer line.  Need risk management. How do I get a hold of them? Can someone direct me? Thx

New Member

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3 Messages

7 months ago

Awesome thx

Community Support

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221K Messages

7 months ago

You are so welcome, VICRENHAR53

 

If there is anything else that we can do for you, please reach out to us again. 

 

Thank you for using the AT&T Community Forums. 

 

Matthew, AT&T Community Specialist

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