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shareef14's profile

Contributor

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1 Message

Mon, Mar 7, 2016 6:45 PM

Gigapower installation faliure several missed installation dates

Hello,

 

Its been almost 3 weeks since a filure in installation of Gigapower. It's been 5 missed dates for engineering team to complete work. It's been over a dozen calls that were nothing but the runaround. I've been promised a call from the engineering department within 24 hrs and its been 96 hrs but still no call. I have no internet or phone at home and must leave the house and burden friends and family to get my work done. This is unexceptible.

Responses

Community Support

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6.7K Messages

6 y ago

Hello @shareef14


We are sorry for the issues with your Giga Power install. We will be glad to help. Please send us a detailed message by clicking here. Provide your name, 9 digit U-verse account number, and phone number. We may need more information to be able to take any action within our systems.

Keep an eye on the envelope.png at the top right corner of your screen for a response. In the meantime, let us know if you have any other questions or concerns!

 

-ATTU-verseCare

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