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Dhrupalp's profile

Contributor

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2 Messages

Sun, Jan 31, 2016 8:20 PM

Gigapower Door Tag without Info

I received a notice on my door that "AT&T is excited to announce that we are bringing AT&T U-verse gigs power to your area! We'll be upgrading our network in this neighborhood. Work is expected to begin by _____ and end by ____. Landscaping crews will repair any property that may be affected by this work. If you have questions, please contact us and use Reference # _______ or call us at ________"

It would be very useful if the blanks were acually filled in with information. Does anyone know how to get in touch with AT&T? The numbers I find online are either for their automated IVR system or to sign up for new service. I need to know when AT&T is planning on beginning work on my property.

Thanks,
mibrnsurg

Expert

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20.4K Messages

6 y ago

@Dhrupalp   When you see them working in your neighborhood.  Calling probably won't get you anywhere.  Maybe contacting your city to see if they pulled any permits. 😉

 

Chris
__________________________________________________________

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Contributor

 • 

2 Messages

6 y ago

I am concerned with them taking up my grass and not replacing it. At least
they
should have given me the phone number to call someone if something goes
wrong.
Why give me a door tag with the information blank to call someone and start
and
end dates.
mibrnsurg

Expert

 • 

20.4K Messages

6 y ago


@Dhrupalp wrote:
I am concerned with them taking up my grass and not replacing it. At least
they
should have given me the phone number to call someone if something goes
wrong.
Why give me a door tag with the information blank to call someone and start
and
end dates.

You can send a PM to ATT Customer Care about it if you don't get any info. 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contributor

 • 

1 Message

6 y ago

Same with us. I get suspicious of things like this, where there is no information supplied and no reference number or phone number. They marked our yard one day with no explanation and then door hanger next day with no info. When I called city, was referred to Dallas number and put on hold so long I hung up in frustration. I feel like going out and refusing technicians to come in my yard. Not happy with this. 

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