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ETinATL's profile
ETinATL
#1 Star!
The 5th element!
Helpful 1

New Member

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11 Messages

Sat, Jul 23, 2022 9:39 AM

Getting it right

I know many entries on this site concern aggravations of the highest order, but I want to note exceptional service rendered by ATT technician Ray S. in Tucker Georgia in fixing an issue with my fiber service caused by a new technician who inadvertently disconnected my service at the neighborhood control box. This fiber service outage coincided with an 8 hour electrical outage caused by a severe thunderstorm at the time he was scheduled to fix my problem. Because of the ongoing power outage, he came back to my house 3 times to assure there was no other issue after he spotted the disconnection in the neighborhood box. I could not be more pleased with his dedication, expertise and sense of pride in his work. I wish every technician for every utility could be like Ray S. God bless him and those like him.

ATTHelp

Community Support

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200.5K Messages

2 m مضت

We're happy to see that our technician went above and beyond to fix your Internet, ETinATL!

 

Thank you for reaching out to share your experience. If you'd like for us to submit your feedback in our system and let management know what a great job Ray did, we'd be happy to do so.

 

We'll be here if you'd like to proceed!

 

Aminah, AT&T Community Specialist

ETinATL

New Member

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11 Messages

2 m مضت

Certainly I would be happy for you to share my remarks above. I also responded appreciatively to the service survey from the company.

ATTHelp

Community Support

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200.5K Messages

2 m مضت

Great, ETinATL! We'll be sending you a Direct Message to get started.

 

Look for the chat icon next to the bell icon in the upper right corner of the page.

 

Talk to you soon.

 

Aminah, AT&T Community Specialist

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