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Contributor

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3 Messages

Tue, Oct 1, 2019 5:55 PM

Getting a hold of Risk Management!

I need to talk to the Risk Management people but no one is there to take my call. All I get is forwarded to a full mail box, not open during business hours or hung up on! I have called 7+ times trying to get a hold of someone, what do I do now?

Responses

New Member

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11 Messages

3 months ago

Hello,

 

I've been trying to contact risk management for a week regarding an easement you have on my property that has created a dangerous condition.  I believe the box at issue provides service to my area.  If the issue is not taken care of I will pay to have it repaired, and I will also remove your easement which will likely prevent you from providing service in my area.

New Member

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4 Messages

2 months ago

I cannot believe AT&T would resource out to a company with poor customer service.  I have been trying to reach someone at Sedgewick for over a week.  Even better when I try to access the claim online I am told the claim number is invalid.  I am trying to settle this claim, but I am left to assume that AT&T does not care that I OWE you money or that I have been a loyal customer for over 20 years, since Southwestern Bell Mobile Systems.  

 

I have three different phone numbers and I leave messages on all three phone numbers on a regular basis.  If you cant return my call I cannot pay the claim.  

Brand User
ATTHelp

Community Support

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136.1K Messages

2 months ago

Hey, @Ksiem004.

To further assist you with your account specific concerns, please provide your account number or email, full name and best contact number.

Looking forward to working with you!

 


**For your security, this thread is now private. Only the original poster will be able to access and post on this thread.**


Elmi, AT&T Community Specialist.

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

2 months ago

I have tried calling AT&T, for 2 days now I either get recording after recording or it finally rings and hangs up. You have been ripping up my private property to put your lines in, NO PERMISSION, no warning and the crew you sent does not speak English and will not stop working, now my roads are all torn up and again this is my property not a thru way or city owned. I will call my attorneys if necessary I WANT YOU TO REPAIR MY ROAD AND get off of my property!

Brand User
ATTHelp

Community Support

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136.1K Messages

2 months ago

We've got you covered, @liz1965.

 

We apologize for any inconvenience you may be experiencing. Let's get started by filing a Property Damage Claim. AT&T claims are handled by Sedgwick, our claims adjuster. 

To file a new claim, have the following formation available:

  • Location - The physical address for the location where damages occurred. 
  • Photos - Include close-ups and wide views of the area damaged. If possible include photos of the person, vehicle, or equipment that caused the damage. 

Once you have this information together, call the Claim Center by dialing 800-894-0374. Thank you for informing us of your current experience, allowing us to correct this. If you have any future concerns feel free to reach back out to us. We are always here and happy to help.

 

Ariel, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

2 months ago

I recently had to call for att to come and fix a cable. A rep told me that the technician will let me know if there was going to be a charge before he fix it. He didn't say anything. We had to called them again because someone tripped over the cable. The technician then said there will be a charged. That charge was included in my bill and I paid it. Now, I received a bill for $184.84. I was appalled because I didn't even received an original bill. I contacted customer service and a representative said my account was in good standing. She then transfer me to the collections department. There, a rep assured me that there is not an outstanding balance on my account. 

Brand User
ATTHelp

Community Support

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136.1K Messages

2 months ago

We want to help point you in the right direction, @littlemeli_77!

We understand how shocking it can be to get a letter requesting money for damages, and we recommend that you contact the number listed on that letter (844-859-3269) to get more information about the amount.

You can also reach our national Risk Management center at 800-894-0374 from 7:30 am to 6:00 pm EST, and they should be able to provide more clarity as well.

If you have any other questions, let us know.

John, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

2 months ago

Konrad (Edited) with Firefly Properties Acct Number is (Edited as per community guidelines)

(Edited as per community guidelines)

(edited)

Moderator

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176 Messages

2 months ago

Hello @Ksiem004,

Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines http://sm.att.com/b9b8aa02 your personal details will be scrubbed. Have a great day!

Regards,
AT&T Moderator

New Member

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3 Messages

a month ago

Ha. Elmi responded to my post asking me to post the requested information. How am I supposed to share what your representative asked me to share if that information is censored????

(edited)

New Member

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2 Messages

a month ago

The square box cover on AT&T buried equipment is missing.  The hole is a potential risk to someone walking into it and harming themselves.  The area is located between 2309 and 2313 Links Drive, Fleming Island, Florida 32003.

New Member

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2 Messages

a month ago

The square box cover for AT&T buried equipment is missing.  There is a large hole that potentially can be a hazard if someone walks into it.  It is located between 2309 and 2313 Links Drive, Fleming Island, Fl 32003.  I have tried calling Risk Management for several days and have not been able to connect with anyone. 

New Member

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1 Message

a month ago

AT&T clearly has created a system to make it almost impossible to make a claim, and to make it so difficult that people will simply give up.  This is frustrating form the perspective of consumer who has a reasonable and straight forward claim -- and who has been an excellent longstanding AT&T customer. 

 

For the last 10 days, I have called daily multiple times trying to get through to Sedgewick at 800-894-0374.  The number puts me on hold for 10-15 minutes, then I get a message that the voicemail box is full.  One time last week ago I actually go through and left a voicemail with information to get back to me about my claim, and nobody has returned my call. 

 

I hope somebody from AT&T will see this notice and provide a way to get through and make a claim.

New Member

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1 Message

a month ago

I also have been trying to get in touch with Risk Management about a damaged phone utility box on my property. I left a message and no one will call me back. How do I get this taken care of?

 

[email scrubbed]

(edited)

New Member

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2 Messages

a month ago

I received a Demand Letter.  My claim number is BLST-62-202{ {Social Security Number detected, text hidden}}-MJP 

 

I keep trying to call 844-859-3269, but the mailbox is full.  

 

How can contact you if no one answers the phone?

 

(edited)

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