FTTP Install experience vs expectation (complaint)
I live in a large apartment complex and AT&T have been installing fibre in the neighborhood.
I received a letter from my apartment leasing office with "48 hr's notice of intent to enter"
The details of this was along the lines of AT&T will be accessing the closet to install a fibre cable.
I emptied the closet so this could happen.
It's worth noting the closet is where the communications cabinet is and this was not an internet installation booked by myeself but rather the apartment owner having the fibre installed into each apartment.
The reality of the install is:
AT&T did the install on the floor under my dining room table. Right where my feet are and ignored the communications cabinet.
- I can not plug the cable into the commuications cabinet and make use of the ethernet cables and ports.
- I am expected to have a router and whatever else sitting on the floor at my feet in the living room.
- I would need to have the fibre moved so that it is terminated in the communcations cabinet before I can make practicle use of it
(nb; the other port on the wall if for telephone only)
I have my cell phone with AT&T and was looking forward to migrating my home internet & TV over too but right now am facing having to stay with Xfinity at home.
What are my options to have the fiber re-located so that it is terminated in my communications cabinet ?
Private contractor or does AT&T have to do it ?
I have a booking for the install coming up but have not been abe to get any clarity out of AT&T as to what I need to do.