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hankdanner's profile

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6 Messages

Tuesday, August 14th, 2018 3:20 PM

Flagged but no work

AT&T is supposed to be installing fiber optic line in our subdivision however they flagged almost 2 weeks ago and no work has been done and I have a front yard full of flags and can't mow my yard.  How long will these flags be in the yard?  Everyone in the neighborhood is already ticked off.

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Official Solution

Community Support

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231.5K Messages

6 years ago

Hi @hankdanner,

 

We understand how inconvenient this may be, so let us help!

 

To get status on wire burial, you can contact the Buried Wire Center, which is  available Monday - Friday, 7:30 a.m. - 7:00 p.m. ET at 800-924-9420. 

 

Let us know if you have further questions!

 

Rury, AT&T Community Specialist

Tutor

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6 Messages

6 years ago

I called this number and asked the girl when someone would be out and she said "I don't know".  I asked who I could contact to find out and she said "this is the number".  I then asked her about our irrigation system being marked or if it was going to be an issue....again "I don't know".  I asked who I could call to find out this info and she said she could give me the phone number that I needed to call if they damaged my irrigation.   ?????  What the heck?  If this is the "customer service" number.......not so much.  Who the heck do I need to contact to find any actual information?

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