Get superfast AT&T Fiber internet
shulick's profile

1 Message

Wednesday, December 6th, 2023 9:31 PM

fiberoptic installation

3 weeks ago a company came out and put flags and paint all over my front and back yard marking FPL and CATV.  They said ATT was installing fiberoptics.  I don't even have ATT. My lawn needs to be cut. How do I contact them to find out when this will be resolved?

Community Support

 • 

229.8K Messages

3 months ago

Hello @ shulick!

 

Thank you for reaching out to us, we understand your concern, and we're here to guide you.

 

We have dedicated team for this, please call them and, they will be happy to assist you.

Please visit our website about unburied cables, exposed wires, or downed lines. You will find phone number where you can call them and they will raise a ticket, along with the ticket number, please contact our Buried Wire Center.

 

If this issue is already reported please call our Buried Wire Center at 800.924.9420, they are available from Monday through Friday between 8:00 a.m. and 6 p.m. ET.

 

Hope this helps.

 

For further assistance, we are always here to help!

 

Thank you for contacting AT&T Community Forum.

Nina, AT&T Community Forum Specialist.

 

Former Employee

 • 

22K Messages

3 months ago

The flags are to identify existing wiring in the ground so hopefully the contractor doing the digging, trenching, or boring will not damage the other providers lines. 

Depending on the size of the deployment could be sometime before they get to you… 60 addresses, 200 addresses, 400 addresses, 600 addresses, 800 addresses all will have different time frames for completion but you will see construction activity occurring before they reach you. 

Recommend cutting around the flags, possibly with a trimmer, is water / sewer and / or gas service service in a different area? 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.