Fiber wires left unburied

What number are you calling?

You should be contacting the Buried Wire Center.

To report an unburied wire, exposed cable, or compromised man-hole covers both AT&T customers and non-customers can report it by calling here, 800.924.9420. If you are a DSL or U-verse customer, you may also report an un-buried wire or exposed cable using Live Chat support on our Support Center.

Please contact AT&T if:

• More than two weeks have passed since AT&T performed initial work in your area or at your home, refer to the below section for more details
• A cable providing service to a house is hanging low
• AT&T owned equipment in your yard, street or neighborhood needs the attention of AT&T
• A hazard is visibly present

Some utility companies mark or paint their lines. If the line is marked but does not say AT&T, please report the uncovered cable directly to that company.

During repair or new installation, cables are sometimes left unburied and above ground. Many factors can contribute to this including:

• Obtaining necessary permits from local authorities – Not only can it take some time to get a permit, but the permit only allows for work on certain dates at certain times.
  
• Weather – Weather conditions limit the times we can work. Rain, snow, and other intrusive weather conditions can cause delays. During winter months, the ground can freeze and burying the line cannot take place until the ground has thawed and is soft enough to work on.
• Home Owner Associations – We work with the community to make sure we follow the HOA polices which may cause delays.
  
• New Construction and Coordination of Contractors – Getting the line buried can involve multiple parties which could cause delays.

Your estimated completion date is a projection and may change. We will keep you updated should this occur. Winter weather can cause the promise date to be extended beyond our estimated two week time period. When spring arrives your appointment will be rescheduled to bury the cable. 

You may receive a text message alerting you of your new projected date should a change occur. If your mobile contact number is not listed on your account or you did not receive a text message, feel free to contact our bury team here: 800.924.9420.

Dave

For the sidewalk damage take picture, document dates and times than report it through Sedgwick, they handle all of AT&T damage claims. 

Claims Management Services - 855-365-4976

Option 1 - Check on existing claim

Option 2 - Speak to AT&T CC for service related issues

Option 3 - Start a new property damage claim

Existing claims can also be checked via portal www.mysedgwick.com

Sounds like the loop by your house is the fiber slack loop, which should be inside a fiber slack NID. Like this one.