New Member
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7 Messages
Fiber Question
Can i get more info on what ATT is doing on fiber installs in my area then just the customer service “wait it out” response? I would like to know because we desperately need faster speeds than 50mbps.
New Member
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7 Messages
Can i get more info on what ATT is doing on fiber installs in my area then just the customer service “wait it out” response? I would like to know because we desperately need faster speeds than 50mbps.
Accepted Solution
Official Solution
Constructive
Former Employee
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32.9K Messages
2 years ago
They don’t share future builds with the public or front line employees.
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arbradley5678
New Member
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3 Messages
2 years ago
COSTING ME 3000. I have been trying to get internet installed for 4 weeks now every time they set a date. They cancel the day before due to outside facilities issue. I just moved in and have been waiting on this now to finish the move. I have to stay in my apartment with wifi because my job will only let me connect to my wifi. I have called and spoke with multiple people and NO ONE has been helpful. If this is how customers are treated before they have service I would hate to see how they treat people who are locked in to them
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ST4R
New Member
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7 Messages
2 years ago
forgot to @ATTHelp
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arbradley5678
New Member
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3 Messages
2 years ago
@ATTHelp
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ATTHelp
Community Support
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231.3K Messages
2 years ago
We're here to assist with you install concerns, @arbradley5678!
For the best assistance with your install inquiry, we recommend that you contact our support team at 800.288.2020 as they are better suited to assist with install concerns.
Thank you for choosing the AT&T Community Forums!
CalebP, AT&T Community Specialist
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ST4R
New Member
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7 Messages
2 years ago
@ATTHelp that phone number doesnt help, tried it and they dont tell u nothing, can we continue this in DMS? you did that with other people (i saw on a thread) so i wonder if i can
(edited)
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ATTHelp
Community Support
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231.3K Messages
2 years ago
Here to help address your fiber installation questions, @ST4R.
As @Constructive mentioned, we won't be able to provide any information on when to expect fiber service to be available in your area until it's actually ready to be deployed to your residence.
For your benefit though, you can sign up to be notified when the service is available, and we'll be sure to let you know as soon as it can be ordered for your address.
Let us know if you have any other questions or concerns, and we'll be happy to help.
Jarod, AT&T Community Specialist
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tonydi
ACE - Guru
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9.9K Messages
2 years ago
You may have seen ATTHelp do a DM with others asking the same questions you are, but I guarantee you that what they'll tell you is exactly what both ATTHelp Jarod and Constructive have already said. The only people who know when an area will get service never talk to the public or even this level of employee.
I know it's incredibly frustrating but that's how AT&T plays the game. 🙄
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tonydi
ACE - Guru
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9.9K Messages
2 years ago
@ST4R Could you please change your profile picture to be something other than an official AT&T logo? It would help your credibility. 😁
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