ST4R's profile

New Member

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7 Messages

Fri, Apr 15, 2022 10:27 PM

Fiber Question

Can i get more info on what ATT is doing on fiber installs in my area then just the customer service “wait it out” response? I would like to know because we desperately need faster speeds than 50mbps.

Accepted Solution

Official Solution

Constructive

Employee

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27.9K Messages

2 m ago

They don’t share future builds with the public or front line employees. 

New Member

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3 Messages

2 m ago

COSTING ME 3000. I have been trying to get internet installed for 4 weeks now every time they set a date. They cancel the day before due to outside facilities issue. I just moved in and have been waiting on this now to finish the move. I have to stay in my apartment with wifi because my job will only let me connect to my wifi. I have called and spoke with multiple people and NO ONE has been helpful. If this is how customers are treated before they have service I would hate to see how they treat people who are locked in to them

New Member

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7 Messages

2 m ago

forgot to @ATTHelp 

New Member

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3 Messages

2 m ago

ATTHelp

Community Support

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192K Messages

2 m ago

We're here to assist with you install concerns, @arbradley5678!

 

For the best assistance with your install inquiry, we recommend that you contact our support team at 800.288.2020 as they are better suited to assist with install concerns.

 

Thank you for choosing the AT&T Community Forums!

 

CalebP, AT&T Community Specialist 

New Member

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7 Messages

2 m ago

@ATTHelp that phone number doesnt help, tried it and they dont tell u nothing, can we continue this in DMS? you did that with other people (i saw on a thread) so i wonder if i can

(edited)

ATTHelp

Community Support

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192K Messages

2 m ago

Here to help address your fiber installation questions, @ST4R.

 

As @Constructive mentioned, we won't be able to provide any information on when to expect fiber service to be available in your area until it's actually ready to be deployed to your residence.

 

For your benefit though, you can sign up to be notified when the service is available, and we'll be sure to let you know as soon as it can be ordered for your address.

 

Let us know if you have any other questions or concerns, and we'll be happy to help.

 

Jarod, AT&T Community Specialist

tonydi

ACE - Guru

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5K Messages

2 m ago

You may have seen ATTHelp do a DM with others asking the same questions you are, but I guarantee you that what they'll tell you is exactly what both ATTHelp Jarod and Constructive have already said.  The only people who know when an area will get service never talk to the public or even this level of employee.

I know it's incredibly frustrating but that's how AT&T plays the game. 🙄

tonydi

ACE - Guru

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5K Messages

2 m ago

@ST4R   Could you please change your profile picture to be something other than an official AT&T logo?  It would help your credibility.  😁

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