Hello, not sure if this is the correct forum or not but I'm a U-verse Gigapower customer in IL with scheduled fiber POTS installation for tomorrow and I have a few questions given my experience ordering the service and what seems to be a lack of general knowledge from various AT&T departments.
I opted for POTS since in the event of a power outage, I was told that only the ONT would need power and not both the ONT and RG if I choose U-verse Voice. I assume this is correct. My current UPS backup that I believe is connected to the ONT is hidden behind a wall, and is the original backup AT&T installed over 8 years ago when I became a U-verse customer. Does the POTS installation require a new battery backup and power line to work? Is my current UPS backup (which has no audible signal) sufficient enough for this new POTS line let alone my current Gigapower? I'm also a little worried that the tech who will install the POTS line will somehow inadvertently mess up the code running Gigapower. I'm sure that won't be the case but if I told you how complicated it was to set up an appt for POTS you'd understand.
Thanks for any help.