r10ekvall's profile

New Member

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1 Message

Thu, Mar 3, 2022 4:56 PM

Fiber Optics in My Area

Hello AT&T,

you dug up my lawn months ago and installed fiber optic cables, why is this service not available to me? My neighbors a few miles away had the same digging in their yard but they are able to get service. When will I be able to get fiber???

ATTHelp

Community Support

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191.8K Messages

4分前

We're happy to help with your fiber availability, @r10ekvall.

 

We have more information on when fiber will be available in your area. Scroll down to the we will check your address section, for us to research your address. The following reasons could be why fiber is not yet available to you:

  1. Distance – AT&T Internet is a distance-dependent service. If you are too far away from the equipment, certain services may not be available. This means your neighbor may have service but your home cannot.  
  2. Equipment is not available – To get service, AT&T Internet equipment has to be in the area. In some instances, it isn't. We do not have information if or when it will be.
  3. The area is not built for U-verse – some areas are not U-verse ready. The Community team does not have information if or when it will be. Distance and equipment can play a key in instances like this.
  4. Another competitor services there area - This happens from time to time but it does not mean all services are not available to you. 

Let us know if you have more questions. 

 

Elmi, AT&T Community Specialist. 

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