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dlkrall's profile

New Member

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3 Messages

Wed, Oct 5, 2022 6:05 PM

Fiber optic

We have a house in a neighborhood where fiber optic is available yet AT&T prefers to keep it on an old system which breaks down constantly. Our service is 100% unreliable and they give the same redundant answer for the last three plus years which is that we will get it soon. We have to put up with internet outages, going out when it rains, and paying huge amounts of money for inferior internet service. AT&T owns the lines in the area so we are stuck with this situation. I conduct my business online and I lose credibility with it. 

my thoughts

Employee

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19.7K Messages

2 months ago

Are the homes to immediate left and right on same side of street able to order fiber service when checking availability online?

https://www.att.com/internet/availability/

If not, then fiber is not currently an option and may or may not be an option over the next three years when phase 2 (5) year build out is completed end of 2025.

At completion 50% (30 million) of ATT hardwired footprint will have fiber FTTP option and 50% (additional 30 million) will not. Which half you will be in will not be known unless fiber becomes available by then.

my thoughts

Employee

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19.7K Messages

2 months ago

Zip code? Closest major intersection?

New Member

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3 Messages

2 months ago

The fiber optic line runs between our house and the next door neighbor

New Member

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3 Messages

2 months ago

77386

ATTHelp

Community Support

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203.5K Messages

2 months ago

Hi there, @dlkrall! We understand that 3+ years is a long time to wait for answers, and we want to help clear some things up about AT&T internet availability.

 

We're constantly working to expand our fiber footprint to more households every day. If you’d like to check if service is available to you now or sign up for a notification if it does become available in the future, please visit att.com/NotifyMe.

We'll send you a notification via your preferred method as soon as AT&T Fiber becomes available to you. Learn more in this Forums post.

 

Here are a few reasons that internet may not currently be available:

  1. Distance – AT&T Internet is a distance-dependent service. If you are too far away from the equipment, certain services may not be available. This means your neighbor may have service but your home cannot.  
  2. Equipment is not available – To get service, AT&T Internet equipment has to be in the area. In some instances, it isn't. As above, this could mean a neighbor may have it but service was not expanded to your home. We do not have information if or when it will be. If you have 1 Gig Fiber and want to upgrade to 5 Gig, please be patient with us we work to expand that footprint. 
  3. The area is not built for AT&T Internet/ Fiber – some areas are not internet ready. The Community team does not have information if or when it will be since installation is factor dependent as mentioned at the top of the page. Distance and equipment can also play a factor in instances like this.

Note: AT&T has two ways to bring traditional internet to your home, via copper lines or fiber. To get Gigabit speeds, fiber is required. In order to get internet and/or higher speeds, you must be within a certain distance of the serving equipment and the equipment must be present in the area.

 

You can request to have your address researched for internet availability by filling out this form

 

In the meantime, we still want to do our best to provide you with reliable internet. Please reach out whenever you experience these service problems and we'll be more than happy to help however we can. Thank you for contacting the AT&T Community Forums!

 

Lacey, AT&T Community Specialist 

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