SBFuqua's profile

New Member

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3 Messages

Sun, Mar 6, 2022 5:10 AM

Fiber optic line

We tilled our yard today. Just the surface) apparently our fiber optic wire was just under the surface and we hit it. We weren't digging. So of course we didn't call. Will this end up being our fault? Shouldn't the wire be buried deeper then just at the surface??

browndk26

ACE - Professor

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4.6K Messages

4 m ago

Ideally the fiber should be buried at least six inches below the surface.  Do you still have internet service? If yes, bury the fiber again. If no, call for a repair. I would expect you to get charged something. 

(edited)

ATTHelp

Community Support

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192.1K Messages

4 m ago

Lets get this Fiber Optic line repaired, SBFuqua

 

Let's address your concern right away. If you could please, answer the following questions:

  • Did the internet services go down after the accident?

If so, then we will need to get a repair tech out there to repair the line, so that your services can be restored.

  • Is the Fiber Optic line exposed to the elements? 

If so, you can contact out Buried Wire Group at 800.924.9420 (option 2). If you need more information about exposed wiring, and how to report it, please use our forums article titled: Exposed Line/ Wire - How To Report & Things To Know From AT&T

 

The aforementioned article above, has lots of information about reporting exposed wires, and even uncovered AT&T manholes. 

 

We do want reassure you that this very common. Accidents do happen. 

 

If you need assistance will scheduling a tech, we can help you do that. Please return back here and we will be more than happy to help. 

 

Thank you for posting to the AT&T Community Specialist. 

 

Matthew, AT&T Community Specialist 

 

 

New Member

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3 Messages

4 m ago

Yes we lost service. I feel like we shouldn't be charged anything. We weren't digging and if it wasn't fully buried, that's on them, not us. We knew where the line was and were super cautious. 

spoom2

ACE - Master

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15.6K Messages

4 m ago

See this topic if it were that shallow they violated NEC regulations for broadband and communications cables. 

JefferMC

ACE - Expert

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28.7K Messages

4 m ago

For future reference:

https://call811.com/Before-You-Dig

spoom2

ACE - Master

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15.6K Messages

4 m ago

I agree with @JefferMC that you should always get a locate and find the depth prior to digging. However, there's no excuse for it being that shallow or violating the codes. 

New Member

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3 Messages

4 m ago

We didn't dig. So there was no reason to call. We know to call if we were to dig.

Constructive

Employee

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27.9K Messages

4 m ago

A tiller is digging just because you didn’t put a shovel in the ground doesn’t mean it wasn’t digging. 

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