Fiber Line Cut by AT&T contractors and I can't get an ETA on when Service will be restored
I have had Uverse with Gigapower for a month and it's been working beautifully, until yesterday that is. AT&T has contractors pulling more fiber because the service is in high demand in my neighborhood. Well, the contractors cut the main line and several of us on my block are without service. I had a technician come out today and he confirmed that this was the problem and he put in a work order to engineering to fix the cable. I can't seem to get an update from anyone about when they will have techs out. One of my neighbors was apparently told that someone wouldn't be out until at least next Tuesday (a week out). This is the most unacceptable thing I have ever heard of. The contractors were still pulling cable today and they couldn't fix the line? It's even more disturbing that no one in technical support can talk to engineering to get any type of ETA. It's like they are a separate entity and can only comunicate through a ticket. I could be without service for over a week.
The funny thing is that I've been recommending Uverse to all my neighbors and telling how great it is. Because of this lack of support, I'm going to recommend that they cancel their orders with AT&T. Google Fiber will be here in less than a year and perhaps there customer service is better. If you asked me a week ago, I would have said that I really don't need Google Fiber since I'm so happy with AT&T, but that's not the case anymore.