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M

New Member

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2 Messages

Sun, Oct 3, 2021 9:41 PM

Fiber - is it mandatory

We received a flyer in our mailbox yesterday, which is a completely different issue. The ‘offer’ is basic fiber at $35 per month with some caveats. Yes, fiber would be nice but that is a huge price hike for something that is only marginally better than what we currently have. 

as far as putting the flyer in the mailbox - totally illegal. Anything put in a mailbox must have gone thru the USPS system and have a canceled stamp. You might have bought the mailbox but it is considered as property of the USPS. Any person or organization putting things in a mailbox that have not gone thru the USPS can be fined big time by the postal service.  That’s what door handles are for - tuck the flyer in the door or handle.

OttoPylot

ACE - Expert

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15.9K Messages

2 m ago

Probably someone who resells AT&T services. We get them all of the time for Ziply (used to be Frontier). Not a big deal.I just throw them in the recycle bin as I pass by.

Constructive

Employee

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24.4K Messages

2 m ago

And if they put it on the door you would be here complaining about trespassing. Either get fiber or don’t and throw it away. Those people by the way aren’t AT&T employees they are a 3rd party marketing group 

New Member

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2 Messages

2 m ago

I’m so glad these two people actually read my post. 

I asked if it is mandatory to switch to fiber. Or, if we can stick with our old, reliable system.

As for the flyer in the mailbox or in the door - I really don’t care where it’s placed. I’ll toss it anyway. My point was to let others know that the flyer in the mailbox was illegal. I’ve never complained about a flyer either in the box or in the door.

[EDITED per Community Guidelines] 

(edited)

sanman202

New Member

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221 Messages

2 m ago

It looks like you answered your own question. "Yes, fiber would be nice but that is a huge price hike for something that is only marginally better than what we currently have".

If you currently have Internet say with a cable provider asking if it's mandatory should tell you it's not, because you already have another option. Not to sound mean or anything but you're telling others to shut up. Regardless of their answers, whether satisfactory or not, it's a public forum. 

OttoPylot

ACE - Expert

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15.9K Messages

2 m ago

@Mmwdw There's no reason to be rude. You're more likely to get help if you're not.

No, it's not mandatory to switch to fiber. It just depends on what your needs are. I don't have fiber and see no reason to get it. I get a consistent, reliable 800Mbps wired download speed which is plenty for us. We can view HDR on two different tv's, at the same time, and have multiple WiFi devices online with no issues. If your service meets your needs with minimal issues, then stick with it. You don't need us to tell you what to do.

ATTHelp

Community Support

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176.3K Messages

2 m ago

Hello, @Mmwdw, thank you for inquiring about AT&T Fiber.

 

As the other forums members stated, Fiber is not a mandatory service, it's entirely up to you if you would like to upgrade or not.

 

If you need help with anything else, just let us know.

 

Thanks for contacting the community forums team.

 

Aminah, AT&T Community Specialist

New Member

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217 Messages

2 m ago

As a former ATT technician I can say yes, in cases where customers have copper internet (IP/CO, DSL, IP/RT, etc.) they can forced to switch over to fiber. Where I was ATT did not want to maintain their older copper infrastructure and wanted everyone who was able to be on fiber internet.

my thoughts

Employee

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18.3K Messages

2 m ago

Can agree with the above post…. 
If ATT has provided fiber service to your address… must you switch no… 

if have an issue with copper service, ATT will not repair. Either will be forced fiber migration with existing internet speed tier or cancel your service. 

Instead of waiting for a repair ticket at some point in the future ATT is saying time to complete your upgrade to fiber service at a time that is convenient instead of forced.

Example would be outside line issue, your out of service… may be 3 to 5 days or more before an installation for fiber can, be scheduled.

My question is what service do you have that is cheaper and with what speed… 

My thought is your an access account at either 10 or 25 internet speed for $10 per month. Any standard Uverse based internet service would be higher priced than the 12 month fiber promotion.

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