Gift your grad endless possibilities. Celebrate right now and connect them to their brightest future.
Get superfast AT&T Fiber internet
arig3902's profile

New Member

 • 

7 Messages

Wednesday, July 13th, 2022 6:32 AM

Fiber is in like my whole neighborhood/community but isnt for me

Hello. This is really annoying. Half my neighborhood has fiber besides me. Even the availably map has fiber for me i dont know what to do and i really need some help.

Juniper

ACE - Expert

 • 

30.6K Messages

11 months ago

If you put in your exact address and fiber shows available (not simply a shaded part of the map that seems to overlap your place), but you cannot order, then there is a process. You call AT&T and request an address validation. This has them check the physical availability against the data base.

It may take some weeks as they work this inbetween the tasks their techs are already on which take priority.

New Member

 • 

7 Messages

11 months ago

is there a way to do thjis online

Juniper

ACE - Expert

 • 

30.6K Messages

11 months ago

This is their support page.

Check Address for AT&T Availability - Internet Customer Support (att.com)

Look for: Getting an incorrect "services unavailable" response at your address?

my thoughts

Former Employee

 • 

20.4K Messages

11 months ago

When checking the addresses to left and right they can order fiber?

New Member

 • 

7 Messages

11 months ago

what? I’m confused.

New Member

 • 

7 Messages

11 months ago

Ahh Nevermind. No my whole street can’t get fiber even though every other street in the community can, and it says we should have it. 

ATTHelp

Community Support

 • 

214.9K Messages

11 months ago

We'd be happy to help you get set up with AT&T Fiber, arig3902!

 

If the website is saying that you should be eligible for Fiber, you'll want to complete an address validation request, as Juniper suggested. That way, we can check availability in our database, instead of relying solely on the website.

 

If you've already submitted an address validation request and need an update, we'd be happy to check on it for you.

 

We also recommend that you read our article to Learn why faster AT&T speeds may not be available. There are several factors that come into play when setting up AT&T Fiber, and this article can help you get a better understanding as to why it may not be ready yet.

 

We'll be here if you need further assistance.

 

Aminah, AT&T Community Specialist

New Member

 • 

7 Messages

11 months ago

Hey i filled like 10000 validations no update. Could you help?

ATTHelp

Community Support

 • 

214.9K Messages

11 months ago

We're happy to check on your address validation, @arig3902,

 

We will need to bring you into a DM to check on the status of your address validation.

 

Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

Elmi, AT&T Community Specialist.

Juniper

ACE - Expert

 • 

30.6K Messages

11 months ago

The shaded area is an estimate, not exact. When you lookup for the exact address and it says no fiber, and the same for your imediate neighbors (same side of street) as well as apparently your entire street, then it seems you may be the odd ones out. That is unfortuante.

Waiting on the validation is the option. If it comes back still that you (and I guess the rest of your street) do not get fiber, then nothing more you can do with AT&T. At that point you get another provider if one is available.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.