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arig3902's profile

New Member

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6 Messages

Wed, Jul 13, 2022 6:32 AM

Fiber is in like my whole neighborhood/community but isnt for me

Hello. This is really annoying. Half my neighborhood has fiber besides me. Even the availably map has fiber for me i dont know what to do and i really need some help.

Juniper

ACE - Expert

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30.4K Messages

3 m مضت

If you put in your exact address and fiber shows available (not simply a shaded part of the map that seems to overlap your place), but you cannot order, then there is a process. You call AT&T and request an address validation. This has them check the physical availability against the data base.

It may take some weeks as they work this inbetween the tasks their techs are already on which take priority.

New Member

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6 Messages

3 m مضت

is there a way to do thjis online

Juniper

ACE - Expert

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30.4K Messages

3 m مضت

This is their support page.

Check Address for AT&T Availability - Internet Customer Support (att.com)

Look for: Getting an incorrect "services unavailable" response at your address?

my thoughts

Employee

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19.5K Messages

3 m مضت

When checking the addresses to left and right they can order fiber?

New Member

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6 Messages

3 m مضت

what? I’m confused.

New Member

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6 Messages

3 m مضت

Ahh Nevermind. No my whole street can’t get fiber even though every other street in the community can, and it says we should have it. 

ATTHelp

Community Support

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200.6K Messages

3 m مضت

We'd be happy to help you get set up with AT&T Fiber, arig3902!

 

If the website is saying that you should be eligible for Fiber, you'll want to complete an address validation request, as Juniper suggested. That way, we can check availability in our database, instead of relying solely on the website.

 

If you've already submitted an address validation request and need an update, we'd be happy to check on it for you.

 

We also recommend that you read our article to Learn why faster AT&T speeds may not be available. There are several factors that come into play when setting up AT&T Fiber, and this article can help you get a better understanding as to why it may not be ready yet.

 

We'll be here if you need further assistance.

 

Aminah, AT&T Community Specialist

New Member

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6 Messages

3 m مضت

Hey i filled like 10000 validations no update. Could you help?

ATTHelp

Community Support

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200.6K Messages

3 m مضت

We're happy to check on your address validation, @arig3902,

 

We will need to bring you into a DM to check on the status of your address validation.

 

Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

Elmi, AT&T Community Specialist.

Juniper

ACE - Expert

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30.4K Messages

3 m مضت

The shaded area is an estimate, not exact. When you lookup for the exact address and it says no fiber, and the same for your imediate neighbors (same side of street) as well as apparently your entire street, then it seems you may be the odd ones out. That is unfortuante.

Waiting on the validation is the option. If it comes back still that you (and I guess the rest of your street) do not get fiber, then nothing more you can do with AT&T. At that point you get another provider if one is available.

New Member

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6 Messages

3 m مضت

The issue is no other provider has fiber for that only street, it’s rediculous 

Juniper

ACE - Expert

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30.4K Messages

3 m مضت

Ouch, well unless you are a multi-billionaire to arrange all the work yourself, then you are stuck. It is either wait until it is available (if ever) or move to where something better is.

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