Learn how you can get the iPhone 13 now!
R

New Member

 • 

4 Messages

Sat, Mar 21, 2020 1:19 PM

FIBER INTERNET

I have been told that a ATT fiber runs VERY close to our property but we cannot access it? There are several new homes on our road that would attach if it become available. PLEASE RUN THE FIBER NEAR THESE HOMES AND WE WILL CONNECT TO IT!!!!

davemize

ACE - Professor

 • 

3.5K Messages

2 y ago

The fiber line could be running close by your address on it's way to a distant service point (commercial, government, etc). Building the infrastructure needed to allow neighborhood access is a significant investment, and AT&T doesn't publicize future plans.

New Member

 • 

4 Messages

@davemize Thanks, but as I understand it, there are a few houses down the street that are connected to the existing fiber. We are out in the country so I'm not sure if the "on it's way to a distant service point (commercial, government, etc)" makes sense since there are no commercial entities around us and close single family homes are connected to it. Poles are already in place to carry the fiber its just the cost of the fiber at this point??? The houses around new and ours is new so I don't think ATT knows we are here..

davemize

ACE - Professor

 • 

3.5K Messages

2 y ago

Then try requesting an Address Verification from AT&T. This is usually used to register the addresses of new homes that have been built in the middle of existing service areas- not exactly your situation, from the sound of it. Get the addresses of the two nearest homes on your street (same side as you) that have service. Contact 800.288.2020 and request an Address Verification, providing information as requested. You should be given a help ticket , and can take 2 - 3 weeks to complete.

New Member

 • 

4 Messages

Thanks, I will give them a call. Hopefully they can stretch a mile or so of fiber then several of us on the road will become happy users.

New Member

 • 

4 Messages

1 y ago

Well.... I've tried many times to get someone on the phone but....no response...

An address near us that I believe has high speed fiber is Little Stoner Rd, Winchester Ky.

I'm trying to get an address verification but I am guessing that the Covid situation has put a damper on all of ATT operations as well. The more I read about the pandemic the more suspicious I am about it..... It has everyone in the country freaking out and the numbers are saying it will cause less deaths than the common flu.

[EDITED per Community Guidelines]

(edited)

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.