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Emily05's profile

Tutor

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2 Messages

Tue, Aug 21, 2018 5:26 PM

Fiber installers damaged my water line

I need assistance getting my home’s water

line repaired. It was damaged in mid February by fiber installers. I’ve made calls and have gotten no assistance. My last water bill was $600. I need help and quickly. Otherwise I’m going to small claims court. 

Accepted Solution

Official Solution

ATTHelp

Community Support

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189.5K Messages

4年前

Hello, @Emily05
We understand you want to file a claim for property damage. We're here to help. Here's a link where you can learn how to file a property damage claim. Let us know if that helped. Charles, AT&T Community Specialist

Contributor

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1 Message

4年前

ATT broke my waterline on Dec 4 2017, still dealing with them

 

On December 4th someone from ATT or contracted by them, came to my property to bury a communication line which caused a damage to my waterline. As a consequence I received an invoice from the Water and Sewer Department of $657.14 and had to pay $1,600.00 for the repair and  $90.23 for the grass that I planted myself. Today, October 30th, I am still trying to recover my loss but I have been thrown like a ball between ATT and three of their contractors, that I don't know who they are and why I need to talk with any of them to solve this problem: Ivy Smith, Anscolic and Sedgwick. I have tried to give them a chance to solve it. I have been patient enough during this seven months but I need to recover my loss.

 

What do a 20 year loyal customer needs to do in order to solve a problem created by you or your contractors? Can we do this in an amicable way?  Should i go to court to get a final resolution?

 
A 20 year, now very disappointed ATT customer 
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