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Emily05's profile



2 Messages

Tuesday, August 21st, 2018 5:26 PM

Fiber installers damaged my water line

I need assistance getting my home’s water

line repaired. It was damaged in mid February by fiber installers. I’ve made calls and have gotten no assistance. My last water bill was $600. I need help and quickly. Otherwise I’m going to small claims court. 

Accepted Solution

Official Solution

Community Support


232.9K Messages

6 years ago

Hello, @Emily05
We understand you want to file a claim for property damage. We're here to help. Here's a link where you can learn how to file a property damage claim. Let us know if that helped. Charles, AT&T Community Specialist



1 Message

6 years ago

ATT broke my waterline on Dec 4 2017, still dealing with them


On December 4th someone from ATT or contracted by them, came to my property to bury a communication line which caused a damage to my waterline. As a consequence I received an invoice from the Water and Sewer Department of $657.14 and had to pay $1,600.00 for the repair and  $90.23 for the grass that I planted myself. Today, October 30th, I am still trying to recover my loss but I have been thrown like a ball between ATT and three of their contractors, that I don't know who they are and why I need to talk with any of them to solve this problem: Ivy Smith, Anscolic and Sedgwick. I have tried to give them a chance to solve it. I have been patient enough during this seven months but I need to recover my loss.


What do a 20 year loyal customer needs to do in order to solve a problem created by you or your contractors? Can we do this in an amicable way?  Should i go to court to get a final resolution?

A 20 year, now very disappointed ATT customer 
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