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krcunningham's profile

Tutor

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26 Messages

Thursday, October 5th, 2023 9:59 PM

Fiber installation

After receiving a letter that I had to switch to fiber because the copper lines would not be supported after December 4th, 2023 I relented.  The ont box was installed in the outside garage wall.  A very small fiber optic cable was attached to the ont then to a BWG320-500 modem/router and placed in the garage near the ont box.  Is this a normal AT&T install?  The signal is weak in all areas of house and non existent in some areas.  My old router was in the house and  I had a strong signal in the whole house.  I also cannot plug my phone in since the router is in the garage.  I have U-Verse and the device transmitting the TV signal to other televisions in the home no longer works because of the weak signal.  Can someone please explain why the install was done as I have explained.  Is there some reason the router has to be near the ont?  Not happy that my fiber 300 is slower than my former copper 100.

ACE - Professor

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5.2K Messages

5 months ago

Nope.  Lazy installer?

If you have a path to run an Ethernet cable to an area where a switch can be placed, the WAP for U-verse TV can be connected there and should give a proper signal. 

For Wi-Fi, I suggest getting your own system regardless.  You'll be happier in the long run. 

Community Support

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229.8K Messages

5 months ago

We understand the importance of having a strong Wi-Fi connection, @krcunningham, and we are here to assist.

 

If you are getting a weak signal outside the room where the gateway is located, you might be dealing with Wi-Fi signal interference

 

Some of the things that cause Wi-Fi signal interference include:

  • Band competition from nearby routers, cordless phones, and baby monitors
  • Dense walls and furniture
  • Metal and water surfaces
  • Electronic devices such as microwave ovens and Bluetooth devices.

Learn more about things that block Wi-Fi signals and what you can do to resolve the issue. The article includes detailed explanations on the causes as well as possible solutions.

 

If you go through the steps mentioned in the above article and you are still experiencing poor Wi-Fi signal, we recommend restarting and factory resetting your gateway. This helps clear any errors that might be impacting the connection.

 

Let us know if the above steps resolve the issue.


Harry, AT&T Community Specialist.

Tutor

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26 Messages

5 months ago

1.  No other competing devices.

2.  Normal walls and furniture.

3.  No Metal or water surfaces

4.  Not close to microwave oven or Bluetooth devices.

I have restarted the gateway a couple of times.

The signal is very weak at bedroom which is the farthest point from the router(  -85 dBm)  This is also the reading in the finished rec room in the walk out basement

Two rooms adjacent to the garage where the router is located has a reading of -60 dBm.

The previous router gave a strong signal in all rooms in the house including the basement and upstairs bedrooms.

Community Support

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229.8K Messages

5 months ago

Thanks for reaching out to us! Let’s work on a fix and shed some light on your concern, @krcunningham.

 

Did you know the environment of the modem can affect your services? 

 

We recommend:

  • Keeping the modem free and clear of electronics
  • Moving the modem off the floor and placing it on a hard surface
  • Plugging U-verse equipment into a wall outlet
  • Having the modem out in the open for proper air circulation

The Smart Home Manager app analyzes your network health. Here are some helpful tips on troubleshooting your Smart Home Manager.

 

Seamless connectivity: Expand your home Wi-Fi coverage and reduce signal weak spots and dead zones. The AT&T Smart Wi-Fi Extender utilizes state-of-the-art mesh technology to expand your home Wi-Fi and cover locations with a weak Wi-Fi signal.

  • Stay connected with fast Wi-Fi: With mesh technology, the Smart Extender automatically selects the best and fastest available connection for each of your in-home devices.

For further assistance, we are always here to help!

 

Thank you for contacting AT&T Community Forum.

Harry, AT&T Community Forum Specialist.

ACE - Professor

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5.8K Messages

5 months ago

Call and schedule a tech visit to move the gateway. Hopefully the tech won’t charge you due to a poor install. 

Tutor

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26 Messages

5 months ago

With a little thought and common sense i was able to move the gateway inside the house .  An adequate signal is now reaching most of the house.  The WAP for U-Verse tv is now working.  Strong signal in the basement rec room. Signal is weak in the upstairs bedroom but U-Verse is currently working on that TV. 

Community Support

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229.8K Messages

5 months ago

We hear you, and we're here to assist with your Wi-Fi concerns, @krcunningham.

 

We can help you boost your Wi-Fi signal throughout your entire home. Furthermore, we have a Wi-Fi Extender that utilizes state-of-the-art mesh technology to expand your home Wi-Fi and cover locations with a weak Wi-Fi signal. 

 

Adding a Smart Extender to your AT&T Wi-Fi network will increase your coverage by up to 1,000 sq. ft. and helps to reduce network congestion. The page linked also shows guidelines on how many extenders you may need inside your home. Once on this page, clock 'Overview' and scroll down. 

 

You can purchase Airties, which are a Smart Wi-Fi Extender in order to do this if you don’t want your house to have cables everywhere.

 

Let us know if this helps. 

 

Thank you for contacting AT&T Community Forums
Harry, AT&T Community Forum Specialist

ACE - Professor

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5.8K Messages

5 months ago

@ATTHelp  Read the post before yours. Problem has been solved by the OP. 

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