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musicflyr's profile

New Member


1 Message

Mon, Jul 25, 2022 12:42 PM

Fiber installation cut underground dog fence

I recently switched to AT&T Fiber, against my better judgment. The install went well and then lost service. The technician came out the next day and was outstanding! THEN...I spent a while on the phone and chat trying to make sure that the contractor coming to bury the line would contact me before the digging, because I have an underground electric dog fence. The next call I got was from my son saying they had cut the line, and it was cut in two places. It took me two days of digging and splicing to repair the fence. Obviously the message did not get delivered.


Community Support


200.6K Messages


We're here to assist with your fence being cut, @musicflyr!


If you need to file a new damage claim, have the following information available:

  • Location – The physical address or GPS coordinates for the location where damage occurred.
  • Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Once you have the information together, call the Damage Claim Center at 1-800-246-8464. They're available 8am - 4:30pm CST Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.


Don't hesitate to reach back out if you ever need our assistance again. Thank you for visiting the AT&T Community Forums!


CalebP, AT&T Community Specialist 

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