Fiber Install

I have been trying to get fiber installed at our business since we signed our contract with AT&T on September 18, 2019. The scheduled install date was originally 11/29/2019. However, has been pushed back to 6/11/2020. Today is 6/8/2020 and AT&T STILL DOES NOT HAVE CONDUIT INSTALLED FROM THE HIGHWAY TO OUR BUILDING!!!! We have been ready for months with our conduit indoors and backboard. We have even installed a pull string inside of our conduit as well. I have had numerous emails and phone calls almost daily, with little to no response.

Today I called and the AT&T rep I spoke with said they hope to have this conduit installed by the time the technician comes on 6/10/2020. And I told her that they would need dig rite to come out again, because they were last out here on 5/11/2020, and all of their markings are gone due to rain and trucks and forklifts. The rep said that she doesn't see anything scheduled to be installed outside of the technician but HOPES it will get done by then. I told her that hoping wasn't an option as we have our IT company scheduled to be here as well and we will get charged for them to sit here if AT&T is not done. Additionally, I was then advised to call Windstream as they own the fiber out by the highway... I am sorry but I should not have to call the company that owns the fiber... I have ordered fiber through AT&T and that is who my contact should be.

Per the Electronic Order Status Manager this install is scheduled for 6/11/2020.

Per the email I received last night at 11:03pm (on 6/7/2020) this install is scheduled for 6/10/2020.

Not to mention that AT&T keeps putting this order under customer not ready status... when that is not the case at all. We have been ready for months and I have been communicating that with AT&T. Additionally, a technician will say that he has no access, when we have someone on property from 5am to 4:30pm and we never see a technician then it gets put in customer not ready status again.

This is completely unacceptable. I have spent hours and hours on the phone and emailing and calling and I am no where closer to getting this resolved and installed than I was 4 or even 8 months ago.

Rachael C